Parts Advisor

FPS Distribution Ltd; Salisbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Exclusive discounts and cashback from retailers

Opportunities for career progression

Free pension advice

Free access to health and wellbeing tools

Performance-based bonus

Discount on car parts

Job summary

A leading auto parts provider in the UK is seeking a Parts Advisor. In this role, you will take orders over the phone, upsell to enhance sales, and develop long-term relationships with local customers. The ideal candidate is organised, efficient, and empathetic towards customer needs. This position offers exclusive discounts and career progression opportunities, along with a performance-based bonus. Join us in contributing to a trusted brand with a sprawling network across the country.

Qualifications

• Punctual, organised, and efficient while working towards deadlines.
• Proactive and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts, and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Excellent communication skills

Proactive customer engagement

Organised and efficient

Empathy towards customers

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.

With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Benefits

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1,000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance‑based bonus, paid monthly.
• Discount on car parts.

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Alliance Automotive Group is an equal opportunities employer.