Parts Advisor

Glen Callum Associates Ltd; Portsmouth; On-site; GBP 29,000 - 35,000; Full time

Job summary

A well-established independent motor factor is seeking a Parts Advisor based in Portsmouth to handle customer inquiries and provide outstanding service in automotive parts. This role involves accurately identifying and supplying parts, processing orders, and assisting with customer requests. Ideal candidates should have experience in automotive sales or motor factors, excellent communication skills, and a strong understanding of vehicle components. This position offers a competitive salary of £35,000 plus benefits, including holiday and pension.

Benefits

Pension

28 days holiday including bank holidays

Qualifications

• Experience in automotive parts or motor factor sales.
• Comfortable using internal order processing systems.
• Strong understanding of vehicle components.

Responsibilities

• Handle customer inquiries from trade and retail.
• Identify and supply correct automotive parts.
• Assist with order processing and dispatch.

Skills

Automotive parts knowledge

Customer service skills

Communication skills

Microsoft Office proficiency

Tools

MAM Autocat

MAM Software

Job description

Parts Advisor - Automotive

Location: Portsmouth, Southsea, Cosham, Hilsea, Portchester, Fareham, Gosport, Havant, Waterlooville, Purbrook, Drayton, Emsworth, Hayling Island, Wickham, Bedhampton, Paulsgrove

Salary: £35,000 basic + Pension + Benefits + 28 days holiday including bank holidays

Are you experienced in automotive parts, motor factor sales, or car components?

Join a well-established independent motor factor known for its happy, vibrant, and trusting working environment, strong industry reputation, and loyal customer base.

This is an excellent opportunity for someone who enjoys a fast-paced role, values teamwork, and takes pride in delivering outstanding customer service to both trade and retail customers.

The Role - Parts Advisor

You will play a key part in supporting customers and the internal team, ensuring the accurate identification, sourcing, and supply of automotive parts and accessories.

Key Responsibilities:

• Handle incoming enquiries from trade and retail customers
• Identify, advise, and supply the correct car parts, accessories, and components
• Process orders accurately using internal systems (experience with MAM Autocat or similar is an advantage)
• Provide professional customer service and support with product queries, returns, and stock checks
• Assist with dispatch coordination, general admin, and occasional warehouse tasks

About You:

• Background in car parts sales, motor factors, automotive retail
• Strong interest in vehicles and good understanding of car parts
• Confident communicator with a professional telephone manner
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Experience with MAM Software, MAM Autocat, or similar cataloguing systems is beneficial
• Able to manage multiple tasks and work effectively as part of a supportive team

To Register Your Interest:

If you're interested in this Parts Advisor opportunity, please send your CV to Robert Cox at Glen Callum Associates Ltd or call 07398 204832 for a confidential conversation.

JOB REF: 4304RC Parts Advisor

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.