Parts Advisor

Lookers Motor Group Limited; Ipswich; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading automotive retailer in Ipswich is seeking an experienced Parts Advisor. This full-time role offers a competitive salary of up to £31,000 plus bonus. Responsibilities include assisting the Parts Manager, ensuring customer orders are processed efficiently, and providing excellent customer service. Ideal candidates will possess strong communication skills and have prior experience in the automotive industry. A full UK Driving Licence is required.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

Dental insurance

Discounted gym memberships

Travel insurance

Qualifications

• Previous experience in a similar role is essential.
• Excellent verbal and written communication skills are required.
• Ability to work independently as well as part of a team is necessary.

Responsibilities

• Assisting the Parts Manager with daily duties.
• Ensuring all items are correctly located and stock rotation is completed efficiently.
• Answering calls from customers and providing excellent customer care.

Skills

Excellent communication skills

Product knowledge

Teamwork

Customer care

Education

Experience in automotive industry

Full UK Driving Licence

Tools

Computer systems

Job description

Location: Lookers PartsPlus Ipswich

Contract: Permanent, full-time

Salary: Up to £31,000 basic per annum, plus bonus

Working Hours: 45 hours per week (Monday-Friday: 08:00 - 17:00 and alternate Saturdays: 08:00-13:00)

Are you a Parts Advisor or Telesales Advisor in search of a new challenge? You have arrived at the right place, here at Ipswich PartsPlus we are on the hunt for an experienced and enthusiastic Parts Advisor to join our successful team. PartsPlus is owned by Ford Motor Company and are true experts in their field of automotive Parts for all vehicles.

This is an excellent opportunity for to join our friendly and professional team and be integral to the smooth running of our Ipswich PartsPlus parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.

As a Parts Advisor, you will ensure that all customers at trade areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.

Responsibilities

• Assisting the Parts Manager with daily duties
• Ensuring all items are correctly located and stock rotation is completed efficiently
• Receiving orders & ensuring returns are up to date
• Answering calls from customers
• Providing excellent customer care
• Demonstrating exceptional product knowledge in order to maximise sales

Qualifications

You will have previous experience gained in a similar role within the automotive industry. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently.

You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team. Due to the nature of this role, you must have a full UK Driving Licence.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail].

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.