Parts Advisor

Genuine Parts Company; Boskenwyn; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Global brand

AAG Benefits App

Career progression

Pension advice

Wellbeing tools

Performance bonus

Car parts discount

Résumé du poste

NAPA Auto Parts UK & Ireland is seeking a Parts Advisor to join our team. You will take orders by phone, upsell to boost invoice value, and contact customers to raise awareness of offers. You will build long-term relationships with local customers, promote discounts, and support returns by sending the right parts first time. This role offers a chance to work with a global brand.

Qualifications

• Experience handling customer enquiries by phone and email.
• Ability to upsell and increase order value.
• Strong communication and rapport-building skills.

Responsabilités

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Connaissances

Customer service

Telephone sales

Upselling

Communication

Outils

CRM software

Description du poste

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time.

In return we offer

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.