Partnerships Associate

heidihealth.com.au; Greater London; Hybrid; GBP 25,000 - 45,000; Part time

Benefits offered by this job

Private medical and dental cover

24/7 mental health support

£100/month Healthy Heidi's wellness</n

£500 home office budget

£700 learning and development budget

26 weeks paid primary parental leave

18 weeks paid secondary parental leave

Fertility support up to £7,000

Up to four weeks work from anywhere

Job summary

Heidi is building the future of healthcare with AI-assisted clinical decision support and a focus on real-world impact. The role sits alongside our founder, coordinating partnerships, evidence and strategic projects while auditing AI-generated outputs and ensuring rigorous human review where needed.

The position starts part-time and scales with demonstrated capability, with a clear path into health tech, product and partnerships without requiring NHS experience to be shelved.

Qualifications

• 2+ years owning complex operational, clinical or partnership work.
• Demonstrated enthusiasm for software and product impact.
• Experience building agent workflows or automations.
• Ability to manage multiple open threads, deadlines and follow-ups.
• Passion for AI, with hands‑on building, prototyping or side projects.
• Default to building over requesting.
• Open to being wrong; strong ideas win on merit.

Responsibilities

• Run information-gathering, outreach and partnership programs across NHS organisations, end to end.
• Build tracking systems for contacts, documents, deadlines, responses and follow-ups.
• Set up AI-agent workflows and keep them running in production.
• Audit agent outputs, identify failure modes, fix workflows and determine human review points.
• Write to NHS teams, publishers, societies and universities in a trusted register.
• Map the clinical knowledge landscape: holders, decision-makers and conversations to open.
• Prepare founder-level partnership meetings, take notes and close actions.
• Surface risks, gaps and decisions with concise updates.

Skills

Operational leadership

Clinical experience

Partnership development

AI/automation experience

Project management

Software mindset

Open-minded problem solving

Education

FY2 level or higher

Job description

We're Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

Heidi Evidence is clinical decision support with no commercial influence: nothing shapes what a clinician sees except clinical quality. Getting there means earning the trust of the organisations that hold the world's clinical knowledge, the journals, publishers, guideline bodies, professional societies and universities, and running large information-gathering programs across the NHS. That is the work of this role.

You'll sit next to our founder across partnerships, evidence and strategic projects, and you'll own the machinery underneath them. Hundreds of contacts, documents, deadlines and follow-ups, all current. AI-agent workflows doing the repetitive multi-step parts of outreach at a scale no one could reach by hand, with you auditing what comes out and drawing the line where a human has to look. The role starts part-time and grows with what you show you can carry. It fits an F3 or F4 doctor who wants into health tech, product and partnerships without putting their NHS experience on a shelf.

What you’ll do

• Run information-gathering, outreach and partnership programs across NHS organizations, end to end.
• Build the tracking systems that hold it together: contacts, documents, deadlines, responses, follow-ups, one place, always current.
• Set up AI-agent workflows for the repetitive, multi-step parts of the work, then keep them running in production.
• Audit what those agents produce. Find the failure modes, fix the workflow, decide where human review is non-negotiable.
• Write to NHS teams, publishers, societies and universities in a register they trust.
• Map the clinical knowledge landscape: who holds what, who decides, which conversations to open first.
• Prepare founder-level partnership meetings, keep accurate notes and close every action.
• Surface risks, gaps and decisions early. Short updates, no surprises.

If we’d worked together the last 6 weeks

• You'd have designed an outreach wave to several hundred NHS trusts, handed the first pass to an agent workflow, and caught the small percentage it got wrong before anything left the building.
• You'd have mapped the UK guideline and specialty society landscape, then told us which five conversations actually move Evidence forward.
• You'd have joined a founder call with a major clinical publisher, written the notes and closed every action inside the week.
• A tracker someone had outgrown would have been rebuilt properly, so nothing now waits on a person remembering.
• You'd have found a manual process, automated it, and taught the team to run it without you.

What you’ll need

• 2+ years owning complex operational, clinical or partnership work, though we care more about what you’ve shipped than years on the clock.
• A romantic streak about software. You believe great products can transform someone’s day.
• Fluency with AI tools that goes past using them. You’ve built agent workflows or automations other people now depend on, and you know their failure modes.
• Composure across many open threads. Nothing you own drops, and you can tell which thread to pick up first.
• Passion for AI, shown through hands‑on building, prototyping, or side projects.
• You default to building over requesting.
• You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.

Useful, not essential

• Experience working in or closely with the NHS.
• Medical training at FY2 level or beyond, particularly if you’re currently F3 or F4.
• A current NHS affiliation and NHS.net address. Useful, not required, and any NHS account must be used in line with your organisation’s policies.
• A feel for UK hospital workflows and how clinicians reach information at the point of care.
• Familiarity with the clinical journals, publishers, guideline bodies, societies and universities that hold medical knowledge.
• A background in health tech, clinical informatics, research, quality improvement, product operations or an early‑stage company.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end‑to‑end, and never be a bystander.
• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
• Live in clinicians' reality. Not the ideal workflow, the twenty‑patients‑before‑lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non‑care feels like. True A-players progress extremely fast here. The nature of the scale‑up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.

We chose to open-source our benefits hub, if you care to take a peek.