Partnership Manager

HSB; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave

13% employer pension contribution

Private medical and dental cover

Life assurance

Wellbeing and development programme

Study support and continuing education

Job summary

HSB is seeking a Client Partnerships Manager in London, Manchester or Birmingham (Hybrid) to own strategic partner relationships and drive sustainable growth. You will work with the Head of Client Partnerships and teams across underwriting, product, operations and distribution to expand partnerships and deliver an outstanding client experience.

The role offers a hybrid work model, opportunities to influence across the business, and exposure within a global group.

Qualifications

• Strong relationship management skills with a customer-focused approach.
• Commercial awareness and the ability to identify growth opportunities.
• Confidence influencing and engaging stakeholders at all levels.
• A proactive mindset with excellent planning and organisational skills.
• The ability to balance commercial objectives with exceptional client service.

Responsibilities

• Take ownership of a portfolio of strategic partners and drive sustainable growth.
• Develop account plans in collaboration with the Head of Client Partnerships and cross-functional teams.
• Identify opportunities to expand existing partnerships and maximize value.
• Monitor commercial performance and manage renewals and portfolio growth.
• Shape and pursue new opportunities that deliver value for HSB and its partners.

Job description

Job title: Client Partnerships Manager

Location: London, Manchester or Birmingham - Hybrid

Why Join HSB?

We don't just insure risk—we help businesses build resilience.

At HSB, you'll join a purpose-driven organisation where integrity, collaboration and continuous improvement are at the heart of everything we do. As part of our Compliance team, you'll play an important role in ensuring our business continues to operate to the highest regulatory and ethical standards, helping to protect our customers, colleagues and business.

Working closely with colleagues across HSB, Munich Re UK and Munich Re Group, you'll have the opportunity to influence compliance practices, contribute to meaningful projects and develop your expertise within a supportive and collaborative environment.

Part of the wider Munich Re Group.

What You'll Be Doing

As a Client Partnerships Manager, you'll take ownership of a portfolio of strategic partners, driving sustainable growth and building long-term, mutually beneficial relationships.

Working closely with the Head of Client Partnerships and colleagues across underwriting, product, operations and distribution, you'll develop account plans, identify opportunities to expand existing partnerships, and ensure clients receive an outstanding experience throughout the partnership lifecycle. You'll monitor commercial performance, manage renewals and portfolio growth, and help shape new opportunities that deliver value for both HSB and our partners.

Why You'll Love This Role

• Grow strategic partnerships – Take ownership of key client relationships and influence their long-term success.
• Drive commercial growth – Identify opportunities to expand existing accounts and deliver sustainable business growth.
• Work across the business – Collaborate with teams across HSB to deliver the best outcomes for clients.
• Build your career – Join a global organisation that values innovation, partnership and professional development.

What You'll Bring

• Strong relationship management skills with a customer-focused approach.
• Commercial awareness and the ability to identify growth opportunities.
• Confidence influencing and engaging stakeholders at all levels.
• A proactive mindset with excellent planning and organisational skills.
• The ability to balance commercial objectives with exceptional client service.

What You'll Need

• Proven account management or client relationship management experience, ideally within financial services, insurance or another regulated environment.
• A track record of growing existing client accounts and identifying new commercial opportunities.
• Experience managing commercial performance, account plans or portfolio growth.
• Strong stakeholder management skills, with the ability to build trusted relationships internally and externally.
• Experience working collaboratively across multiple business functions to deliver shared objectives.
• The ability to interpret commercial data and use insight to inform decisions.

If you're interested in this opportunity but don't meet every requirement, we'd still encourage you to apply. We recognise that valuable skills and experience can be gained through different career paths, and we're committed to building a diverse and inclusive team.

What We Offer

In addition to a competitive salary and hybrid working, you'll benefit from a comprehensive rewards package including:

• Annual bonus opportunity.
• 25 days annual leave plus bank holidays and wellbeing days.
• Up to 13% employer pension contribution.
• Private medical and dental cover.
• Life assurance.
• Wellbeing and development programme, Employee Assistance Programme and health assessments (subject to eligibility).
• Study support and continuing professional development.
• Hybrid working.

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any stage of our recruitment process. You can request a reasonable adjustment by speaking to your Talent Acquisition contact.