Partner Success Manager - Retail

SYNNEX; Basingstoke; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Basingstoke is seeking a Partner Success Manager to manage and grow the wireless category for their Amazon retail business. This role involves serving as a primary contact for vendors, driving customer satisfaction, and developing strategies for revenue growth. The ideal candidate will possess excellent organizational and communication skills with a proven track record in e-commerce operations. A commitment to collaboration and trust is essential.

Benefits

Hybrid working

Private healthcare

Matched pension

Enhanced parental & family leave

Paid time off for special moments

Career development programs

Diversity, Equity & Inclusion initiatives

Qualifications

• Passion for driving success and customer-first mindset.
• Ability to manage and grow the wireless portfolio.
• Proven success in revenue and profit growth.

Responsibilities

• Manage wireless portfolio with retail partners.
• Serve as primary contact for vendors and Amazon brand specialists.
• Drive pricing management for success.
• Deliver Amazon promotional campaigns and QBR planning.

Skills

Excellent organisational skills

Relationship-building

Communication skills

Proven track record of delivering results

Experience in Amazon account management

E-commerce operations knowledge

Pricing strategy knowledge

Performance optimisation skills

Strong collaboration skills

Proficient in MS Excel

Tools

SAP

Job description

Drive customer success. Build lasting partnerships. Deliver real impact!

At TD SYNNEX, we’re looking for a Partner Success Manager to own and grow the Wireless category for our Amazon retail business. You’ll be the internal champion for customer satisfaction, uncovering new opportunities and driving growth across this category. If you thrive on proactive engagement, solution-based conversations, and building trusted relationships, this is your chance to make a meaningful impact.

We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference.

Why You’ll Love Working Here

Here’s a list of some of our perks but what really sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter.

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• “Moments that matter” paid time off (yes, even for your pet’s birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do; they’re not just posters on the wall:

• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

We’re proud to be a Disability Confident employer & and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You’ll Be Doing

• Manage and grow our wireless portfolio within our largest retail partner.
• Serve as the primary point of contact for vendors and Amazon brand specialists.
• Lead weekly alignment calls and collaborate cross-functionally with Category and Purchasing teams.
• Maintain healthy inventory levels and support ASIN housekeeping, BTR, and Vendor Central reporting.
• Develop and implement strategies to boost performance and achieve revenue and profit targets.
• Drive pricing management as a key lever for success.
• Deliver forward-thinking Amazon promotional campaigns and Quarterly Business Review (QBR) planning.
• Engage face-to-face with vendors and customers to build lasting relationships.
• Achieve quarterly targets based off annual operating plan.

What You’ll Bring

• Excellent organisational, relationship-building, and communication skills.
• Proven track record of delivering results, including revenue and profit growth.
• Experience in Amazon account management and e-commerce operations.
• Skilled in pricing strategy and performance optimisation.
• Strong collaboration skills across cross-functional teams.
• Proficient in MS Excel and SAP (not essential but bonus points if you do).
• A customer-first mindset and a passion for driving success.

If you’re excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let’s do great things together.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!