Partner Operations Specialist

PROS; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a Partner Operations Specialist in the United Kingdom. This role is responsible for managing partner operations, resolving inquiries, and coordinating sales reporting. Successful candidates will have 2–5 years of experience in partner operations and strong interpersonal skills, as well as proficiency with CRM systems like Salesforce.

Qualifications

• 2–5 years of experience in partner operations, channel management, or sales support.
• Ability to build trust across cultures and time zones.
• Experience with CRM systems, partner portals, and reporting tools.

Responsibilities

• Coordinate partner operations and streamline processes.
• Manage partner sales reporting and deal registration.
• Resolve partner inquiries and operational issues.

Skills

Problem-solving

Strong communication

Interpersonal skills

Detail-oriented

Organizational skills

Familiarity with CRM systems

Fluency in English

Tools

Salesforce

Reporting tools

Job description

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

As a Partner Operations Specialist, you’ll be the operational backbone of our partner ecosystem. You’ll coordinate across internal teams and external partners to streamline processes, resolve issues, and ensure our partners have the tools and support they need to succeed.

You will have primary responsibility for partner sales management – including revops interface, partner sales and pipeline reporting, partner deal registration management, weekly and monthly reporting, and reseller operations. You will also have responsibility for coordinating partner enablement, partner portal management, partner marketplace program management, and contract management support.

A Day in the Life of the Partner Operations Specialist

Partner Support & Enablement

• Serve as the first point of contact for inquiries from existing partners around onboarding and operational support

• Resolve routine and complex partner issues by collaborating across sales, finance, and legal teams

• Maintain and update partner records, deal registrations, and program compliance

Operational Excellence

• Own purchase order coordination and tracking for channel sales

• Ensure timely and accurate reporting of partner performance metrics

• Streamline partner attribution across internal systems (i.e. CRM)

Cross-Functional Collaboration

• Liaise with Partner Managers, Sales Ops, and Marketing to support partner events, campaigns and initiatives

• Provide feedback to internal teams to improve partner programs and processes

• Assist in the development and rollout of partner enablement tools and documentation

Program Knowledge & Advocacy

• Develop deep expertise in PROS Partner Programs and act as a subject matter expert

• Help partners navigate program requirements, incentives, and benefits

• Advocate for partner needs internally to ensure alignment and success

Required Qualifications - About you

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

• 2–5 years of experience in partner operations, channel management, or sales support

• Strong communication and interpersonal skills, with the ability to build trust across cultures and time zones

• Detail‑oriented and organized, with a knack for solving problems and improving processes

• Familiarity with CRM systems (e.g., Salesforce), partner portals, and reporting tools

• Fluent in English; additional European languages are a plus

Skills & Personal Characteristics

• Ownership

• Innovation

• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment

Most work activities are performed in an office or home‑office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.