Participation & Co-production Administrator (Pending Job Evaluation)

NHS; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent health service provider in Norwich is seeking a motivated Participation & Co-production Administrator to support the Patient Experience team. This role involves providing high-quality administrative support, managing records, and supervising junior staff to ensure effective participation in shaping services. Ideal candidates will have relevant qualifications, administrative skills, and a passion for enhancing patient experiences within a collaborative health environment.

Qualifications

• Understanding and experience in a full range of secretarial procedures.
• Ability to work on own initiative with minimal supervision.
• Experience in undertaking appraisals.

Responsibilities

• Provide high-quality administrative support to the Patient Experience team.
• Manage records, support budgetary processes, and supervise junior staff.
• Liaise with internal and external stakeholders and respond to enquiries.

Skills

Co-ordinate and prioritise management diaries

ICT skills including Microsoft Excel

Managing shared inboxes

Education

NVQ 3 Business Administration or equivalent experience

ECDL

Tools

Microsoft PowerPoint

Job description

Participation & Co-production Administrator (Pending Job Evaluation)

We are looking for a motivated and well‑organised administrator to support the work of the Patient Experience team. As the Participation and Co‑Production Administrator, you will play a key role in ensuring the smooth running of the team by providing high‑quality administrative support. You will support the delivery of participation and co‑production activities across the Trust, helping the team meet organisational priorities. This includes managing day‑to‑day administrative tasks, supporting internal communications, and maintaining accurate records. You will also supervise and appraise identified administrative staff within the team, contributing to a positive and productive working environment. This is a varied and rewarding role that supports meaningful involvement of service users, carers and families in shaping services. If you are passionate about making a difference and thrive in a busy, people‑focused environment, we'd love to hear from you.

Main duties of the job

The Participation and Co‑Production Administrator will provide high‑quality administrative support to the Patient Experience team. Key responsibilities include managing staff files, maintaining the Participation Register, coordinating agendas and minutes, and supporting budgetary processes such as raising requisitions and processing invoices. You will liaise with internal and external stakeholders, manage shared inboxes, respond to enquiries, and support the organisation of Values‑Based Recruitment interview panels. The role also involves contributing to audits, service development, and the creation of policies and procedures. You will supervise and support junior administrative staff, assist with diary management, and ensure confidential information is handled in line with Trust policy. The postholder will use electronic systems to input and access data, attend relevant meetings, and provide cover across the team when required. Flexibility, professionalism, and a commitment to excellent customer service are essential.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person Specification

Qualifications

• NVQ 3 Business Administration or equivalent experience
• ECDL

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working on own initiative with minimal supervision.
• Undertaking appraisals

Skills

• Ability to co‑ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
• Managing shared inboxes

Knowledge

• Maintaining administrative / secretarial systems
• Knowledge of NHS policy / procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearGross per annum