Part-Time Telephone Sales and Service Representative

Mashreq Bank; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A customer-focused financial institution in the UK is seeking a motivated Part-Time Telephone Sales and Service Representative to handle inbound and outbound calls while promoting products and services. This role requires strong communication and sales skills. Ideal candidates will have 1-2 years of experience in sales or customer service but fresh graduates are also encouraged to apply. The position offers flexible hours, training, and the opportunity for advancement.

Benefits

Competitive hourly wage

Performance-based incentives

Flexible work hours

Ongoing training

Career development programs

Qualifications

• 1-2 years of experience in telephone sales, telemarketing, or customer service preferred.
• Fresh graduates with excellent communication skills are encouraged to apply.

Responsibilities

• Handle inbound and outbound calls for customer inquiries.
• Provide accurate product information and resolve issues.
• Meet or exceed sales targets through customer engagement.
• Document all customer interactions in CRM system.
• Maintain professionalism in all communications.
• Work closely with sales and support teams.
• Follow company policies and compliance standards.

Skills

Excellent verbal communication

Sales acumen

Basic computer literacy

Time management

Attention to detail

Customer service orientation

Fluency in English

Job description

Job Summary

The Elite Job is seeking a motivated and customer-focused Part-Time Telephone Sales and Service Representative to join our growing team. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional service to customers, and promoting our products and services effectively. You will be the voice of our company, ensuring that every customer interaction is handled professionally, efficiently, and with care. This is an excellent opportunity for individuals who enjoy communication, problem-solving, and working in a dynamic, results-driven environment.

Key Responsibilities

• Handle inbound and outbound telephone calls to assist customers with inquiries, orders, and service requests.

• Provide accurate product information, resolve issues promptly, and ensure a positive customer experience.

• Meet or exceed individual and team sales targets through proactive customer engagement and upselling when appropriate.

• Document all customer interactions in the companys CRM system accurately and in real-time.

• Maintain a high level of professionalism and courtesy in all communications.

• Work closely with the sales and support teams to ensure customer satisfaction and operational efficiency.

• Follow company policies, scripts, and compliance standards during all calls.

• Participate in ongoing training and performance evaluations to improve skills and meet business objectives.

Required Skills and Qualifications

• Excellent verbal communication and listening skills.

• Strong sales acumen with the ability to persuade and build rapport with customers.

• Basic computer literacy and experience using CRM or call management software.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• High level of accuracy, attention to detail, and problem-solving abilities.

• Strong customer service orientation and a positive, energetic attitude.

• Must be fluent in English (both written and spoken).

Experience

• Minimum of 1–2 years of experience in telephone sales, telemarketing, or customer service preferred.

• Fresh graduates with excellent communication skills are encouraged to apply.

Working Hours

• Part-Time Position: 20–30 hours per week.

• Flexible scheduling options available — shifts may include evenings or weekends depending on business needs.

• Remote or office-based opportunities may be offered based on location and performance.

Knowledge, Skills, and Abilities

• In-depth understanding of sales techniques and customer engagement strategies.

• Ability to remain calm and professional under pressure.

• Strong interpersonal skills and a team-player mindset.

• Quick learner with adaptability to new tools, products, and processes.

• Self-motivated with a results-oriented approach.

Benefits

• Competitive hourly wage plus performance-based incentives and commissions.

• Flexible work hours ideal for students or those seeking part-time employment.

• Ongoing training and career development programs.

• Opportunities for advancement into full-time roles.

• Supportive and collaborative work culture.

Why Join The Elite Job

At The Elite Job, we believe in empowering our employees to achieve excellence through teamwork, innovation, and a customer-first approach. You will be part of a dynamic, inclusive environment that values growth, creativity, and performance. Whether you are building your career or seeking flexible work, this role offers the opportunity to develop valuable professional skills while contributing to a reputable organization.

How to Apply

Interested candidates are encouraged to submit their updated resume and a brief cover letter outlining their experience and interest in the role.
Apply directly through our company website or email your application to uswith the subject line: Part-Time Telephone Sales and Service Representative Application.