Part-Time Team Lead - Cookstown Outlet

The Body Shop; Cookstown; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

The Body Shop in Cookstown, United Kingdom, is seeking a Customer Consultant to support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

You will handle customer questions, contribute to visual merchandising and store operations, coach colleagues to improve engagement through storytelling and product demonstrations, and support the onboarding of new Customer Consultants.

Qualifications

• Experience in a customer-facing role and a genuine passion for the retail beauty industry.
• Ability to communicate and listen effectively.
• Willingness to continuously develop yourself and teammates.

Responsibilities

• Handle customer questions and concerns efficiently, sharing feedback with Store Management team as needed.
• Problem solve effectively using available resources and guidance from Store Management team.
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed.
• Communicate effectively and act as a flexible & responsible role model to your team.
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry.
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life.
• Support training and onboarding of new Customer Consultants.
• Experience in a customer-facing role and a genuine passion for the retail beauty industry.
• Ability to communicate & listen effectively.
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself and your teammates.
• Ability to proactively manage time, multi-task, while working independently with minimal direction.

Skills

Customer service

Problem solving

Visual merchandising

Communication

Coaching

Training

Beauty industry knowledge

Listening

Interpersonal skills

Time management

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required