Part-Time Store Team Leader — Customer Service Coach

Co-op Group; Skelmersdale; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Skelmersdale is looking for a Customer Team Leader to manage store operations and provide excellent customer service. This role involves coaching team members, ensuring safety and compliance, and engaging with the local community. The ideal candidate will have strong leadership skills, flexibility in working hours, and a genuine care for customer needs. Full training is provided along with attractive benefits including 36 days of holiday and a 30% discount on store products.

Benefits

36 days holiday

10% Co-op contribution pension scheme

30% store discount

Paid training

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to provide friendly and thoughtful service.
• Strong interpersonal skills to build positive relationships.
• Flexibility to work various shifts as needed.

Responsibilities

• Provide excellent customer service while managing store operations.
• Coach and train team members to enhance their skills.
• Ensure store safety, legal compliance, and operational effectiveness.
• Manage stock accuracy and facilitate a great shopping experience.

Skills

Customer service skills

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

A leading retail cooperative in Skelmersdale is looking for a Customer Team Leader to manage store operations and provide excellent customer service. This role involves coaching team members, ensuring safety and compliance, and engaging with the local community. The ideal candidate will have strong leadership skills, flexibility in working hours, and a genuine care for customer needs. Full training is provided along with attractive benefits including 36 days of holiday and a 30% discount on store products.