Part Time Sales Assistant

Topps Group; Greater London; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive basic salary

Sales commission

No evening work

Christmas Eve and Boxing Day off

Training & progression

Staff Discount

Benefits platform discounts

Job summary

Topps Tiles is seeking a Service Specialist to help customers visualise projects and find the right tiles. You’ll develop real sales skills through a consultative approach and be rewarded with commission on every sale.

You won’t just serve at a till; you’ll become a specialist in colour, style and design ideas, with three days off at Christmas and no late shifts. Training is provided to build confidence and skills.

Qualifications

• No tile knowledge required and full training provided.
• Outgoing, friendly and energetic approach essential.
• Ability to lift heavy boxes as part of the role.

Responsibilities

• Build long‑standing relationships with regular trade and retail customers using a consultative sales approach.
• Ask the right questions to understand customer needs and recommend the best products.
• Inspire customers with colour, style, layout and design ideas.
• Drive sales through strong product knowledge and confident closing of sales.
• Contribute to a supportive, customer‑first sales environment.

Skills

Customer service

Sales skills

Questioning

Product knowledge

Visual design ideas

Job description

About The Role

Aged 21 and above: £13.35 per hour plus personal sales commission

Aged 20 and below: £11.39 per hour plus personal sales commission

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

A retail career like no other

Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you’ll help customers visualise their projects and find exactly what they need to make their vision a reality.

You won’t just serve at a till. You’ll become a specialist, developing real sales skills by using a consultative approach — asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.

And unlike many retail roles, you won’t work late evenings — plus you’ll enjoy three days off at Christmas.

Oh, and did we mention? You’ll earn commission on every sale you help makehappen.

What you’ll be doing

• Building long‑standing relationships with regular trade and retail customers through a consultative sales approach.
• Asking the right questions to understand customer needs so you can confidently recommend the best products.
• Using your creativity to inspire customers with colour, style, layout and design ideas.
• Driving sales through expert product knowledge
• Confidently closing sales and maximising every opportunity

No experience? No problem.

You don’t need to know anything about tiles — or even retail. If you’re outgoing, friendly, energetic and don’t mind lifting heavy boxes, we’ll give you all the training you need, including developing your sales confidence and skills through our simple, customer‑first sales framework.

What’s in it for you?

• Competitive basic salary
• Sales commission
• No evening work
• Christmas Eve and Boxing Day off
• Ongoing training, development and progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

You’ll love working for Topps — and we can’t wait to hear from you.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.