Part Time Receptionist PM

Linnaeus; Redhill; On-site; GBP 22,000 - 27,000; Part time

Job summary

A large veterinary referral hospital in Redhill is seeking a Receptionist to join their client care team. The ideal candidate will manage incoming calls, greet clients, and ensure an efficient service in a busy hospital environment. Candidates should have excellent customer service skills and a confident telephone manner. This role offers competitive benefits, including holidays and employee wellness programs.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employee assistance program

Wellness program

Free annual Flu jab

Qualifications

• Previous experience in a customer service role is preferred.
• Ability to handle multiple tasks efficiently and prioritize accordingly.

Responsibilities

• Welcome clients and handle all incoming telephone calls.
• Liaise with clients about appointment cancellations.
• Manage room bookings and address any related issues.
• Ensure the reception area is kept clean and tidy.

Skills

Excellent customer service skills

Confident telephone manner

Ability to work under pressure

Ability to work well within a team

Job description

North Downs Specialists Referrals are recruiting for a receptionist to join their client care team. The role of receptionist is to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner.

Working Hours

• Monday 2pm-7pm
• Tuesday 5pm-8pm
• Wednesday 10am-7pm
• Thursday OFF
• Friday 2pm-8pm
• Approx 1 in 8 Saturday morning 10am-2pm totalling 23.5 hours pw

Tasks will include

• Meeting and greeting clients
• Liaise with clients regarding appointment cancellations or postponements
• Making appointments for re‑exams
• Dealing with all telephone calls that come through to the reception lineEnsure telephone and email enquiries are forwarded to the relevant colleagues
• Manage room bookings and trouble‑shoot any issues
• Dealing with clinician’s letters
• Taking payment for treatment
• Following up on unpaid accounts by calling clients and taking payments
• Ensure the reception area is kept clean and tidy, liaising with the front of house and purchasing assistant when necessary
• Liaising with Client Care Manager regarding any client complaints

Ideal candidate

• Excellent customer service skills
• Confident telephone manner
• Ability to work under pressure in a busy hospital environment
• Ability to work well within a team

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

About us

North Downs Specialist Referrals is a large, multidisciplinary referral hospital in Surrey. Despite our size, we are a cohesive team. There are other specialist interns in surgery and rotating interns, as well as residents in oncology, anaesthesia and imaging.

We have over 35 Recognised Specialists in surgery, internal medicine, ophthalmology, oncology, neurology, orthopaedics, cardiology, diagnostic imaging, dentistry, dermatology, and anaesthesia. The centre is a purpose‑built state‑of‑the‑art facility.

The practice is situated in a beautiful area of Surrey in the countryside. It is within a 15‑minute drive of many towns and villages and 30 minutes into central London on the train from there.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.