Part-time Receptionist/Admin

NHS; Stourbridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community medical practice is seeking a friendly and well-organised Administrator/Receptionist to join their team. The role involves managing appointments, greeting patients, and providing essential administrative support. The successful candidate should have strong communication skills and be committed to high-quality patient care. Previous experience in a healthcare setting is desirable.

Qualifications

• Previous experience in receptionist, administrative or customer-facing role.
• Experience using IT systems confidently, including email and data entry.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greeting and assisting patients and visitors in a friendly, professional manner.
• Managing appointment bookings and cancellations.
• Processing prescription requests and maintaining patient records.

Skills

Communication skills

Organizational skills

Customer service

Education

Good standard of general education (GCSE English and Maths or equivalent)

Tools

Microsoft Office

EMIS

Docman

SystmOne

Job description

Job Summary

We are seeking a friendly and well‑organised Administrator/Receptionist to join our team at The Limes Medical Centre. This important role supports the daily running of the practice by greeting patients, managing appointments, and providing essential administrative support to the clinical and management team. The successful candidate will be confident in working in a fast‑paced environment, have excellent communication skills, and be committed to delivering high‑quality patient care.

Main duties of the job

The Administrator/Receptionist will be responsible for greeting patients, managing appointment bookings, and handling enquiries both in person and over the phone. The role includes maintaining accurate patient records, processing registrations, managing prescription requests, and ensuring all correspondence and documentation is completed to a high standard. The post‑holder will also support clinicians by organising referrals, processing Docman tasks, and assisting with general administrative duties. Confidentiality, professionalism, and excellent customer service are essential, as the role plays a key part in ensuring the smooth and efficient running of the practice.

About Us

The Limes Medical Centre is a long‑established GP surgery providing high‑quality primary care services to our local community. Our practice is committed to delivering safe, effective, and compassionate healthcare while maintaining a welcoming and patient‑centred environment. We offer a wide range of services including general medical consultations, chronic disease management, health screenings, and vaccinations.

Our team consists of experienced GPs, nurses, healthcare professionals, and administrative staff who work collaboratively to ensure patients receive timely and responsive care. We are dedicated to continuously improving patient experience, upholding confidentiality, and meeting all regulatory and clinical governance standards.

As a training‑focused and forward‑thinking organisation, The Limes Medical Centre values professionalism, teamwork, and development. We aim to support both our patients and our staff, creating a supportive workplace that encourages learning and service excellence.

Details

Date posted: 06 November 2025

Pay scheme

Salary: £12.21 an hour

Contract

Permanent

Working pattern

Full‑time, Part‑time, Flexible working

Reference number

A4522-25-0002

Job locations

The Limes Medical Centre
172 High Street
Lye
Stourbridge
West Midlands
DY9 8LL

Job Description

The Administrator/Receptionist will play a key role in supporting the smooth running of The Limes Medical Centre. This position involves frontline patient interaction and a variety of administrative responsibilities to ensure an efficient and welcoming service for all who attend or contact the practice.

Key Duties Include:

• Greeting and assisting patients and visitors in a friendly, professional manner
• Managing appointment bookings, cancellations, patient check‑in and check‑out
• Handling enquiries by telephone, email, and face‑to‑face, ensuring messages are passed on accurately and promptly
• Processing prescription requests, referrals, medical reports and clinical correspondence
• Managing Docman tasks efficiently, ensuring accurate review and allocation
• Updating and maintaining patient records, ensuring confidentiality and data protection compliance
• Assisting with registrations, deduction requests and maintaining accurate patient information
• Completing general administrative tasks including scanning, filing, data entry, photocopying and processing incoming/outgoing post
• Supporting clinicians and management in the delivery of high‑quality patient care
• Ensuring the reception area and admin office operate smoothly and professionally
• Working in accordance with practice protocols, safeguarding principles and confidentiality policies
• Providing cover and support to colleagues when required to maintain service levels

The successful candidate will be reliable, confident using IT systems, able to multitask in a fast‑paced environment, and committed to excellent customer service. Previous administrative or receptionist experience, particularly within a healthcare setting, is desirable.

Person Specification

Essential

• Previous experience in a receptionist, administrative, or customer‑facing role
• Experience using IT systems confidently, including email, Microsoft Office, and data entry
• Experience handling enquiries both by telephone and face‑to‑face
• Ability to maintain confidentiality and handle sensitive information appropriately
• Experience working in a GP surgery, NHS, or healthcare setting (desirable)
• Experience using EMIS, Docman, or SystmOne (desirable)
• Experience processing prescriptions, referrals, or medical correspondence (desirable)

Qualifications

• Good standard of general education (GCSE English and Maths or equivalent)
• Ability to demonstrate accurate written and verbal communication
• Excellent communication and interpersonal skills
• Strong organisational skills and ability to multitask
• Able to remain calm and professional during busy periods
• High level of accuracy and attention to detail
• Able to work independently and as part of a team
• Reliable, punctual, and professional in behaviour and appearance
• Commitment to high‑quality patient care
• Flexible approach to working hours
• Willingness to undertake training and ongoing development

Desirable

• Administration or customer service qualification
• NVQ Level 2/3 in Business Administration (or equivalent)
• Experience working in a GP surgery, NHS, or healthcare setting
• Experience using EMIS, Docman or SystmOne
• Experience processing prescriptions, referrals or medical correspondence
• Ability to take initiative and suggest improvements
• Awareness of data protection, GDPR, and safeguarding procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

The Limes Medical Centre, Lye
The Limes Medical Centre
172 High Street
Lye
Stourbridge
West Midlands
DY9 8LL
Website: https://www.thelimesmedicalcentre.co.uk/