Night Supervisor

Old Parsonage Hotel; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel in Oxford is seeking a part-time Night Supervisor to join their team. The ideal candidate will provide exceptional hospitality, manage guest requests, and maintain hotel security during night shifts. With an excellent pay rate of up to £15.50 per hour and various perks such as meals on duty and opportunities for career development, this role is perfect for a self-motivated individual with a passion for customer service. Join our hotel team and help create memorable guest experiences.

Benefits

Meals on duty

50% discount on food

Up to £700 recruitment incentive

Uniform provided

Pension scheme

Paid day off on your birthday

Team awards and prizes

Discounted gym membership

Qualifications

• Experience working in a similar guest-facing role.
• Ability to provide friendly and professional customer service.
• Good computer literacy and time management skills.

Responsibilities

• Welcome guests and assist with their requests.
• Check in and out guests, ensuring all are billed correctly.
• Maintain security aspects during the night shift.
• Manage cash and cheques received during the shift.
• Follow shift procedures for daily tasks and handover.

Skills

Customer service

Time management

Pressure management

Organizational skills

Computer literacy

Local knowledge

Job description

The independently owned Old Parsonage Hotel, centrally located in Oxford city centre, is a 5-star hotel with 35 luxury bedrooms. The Old Parsonage is part of ‘The Oxford Collection,’ a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

We are currently looking for an individual who is a natural leader in hospitality, to join our small luxury hotel as a part-time Hotel Night Supervisor. You will be professional, confident, and self-motivated, required to welcome guests and assist them with all their requests. You will need to have a comprehensive understanding of all hotel services and a sound knowledge of Oxford and its surrounding areas. You will work with other departments within the hotel to ensure our guests feel welcome throughout their stay.

Duties of the Night Supervisor

• To welcome guests in a friendly and accommodating manner, making a great first impression
• Provide information to guests and assist with luggage
• Assist with requests; booking taxis, giving directions, room service (to assist hotel guests with the drinks and food orders from the night menu)
• To learn and retain a comprehensive understanding of all hotel services – and useful local information - to ensure maximum benefit to the guest and the ability to work effectively
• Maintaining all necessary aspects of security for the hotel during the night shift
• To check guests in and out of the hotel, observing housekeeping status, ensuring the correct rates are charged, that all services are correctly billed and that the guests’ payments are properly processed
• To bank cash and cheques received during your shift
• To follow correct shift procedures and checklists at all times, ensuring that daily tasks are completed and a thorough handover takes place at the end of your shift

Requirements of the Night Supervisor

• Provide friendly and professional customer service
• Ability to work under pressure
• Experience working in a similar guest-facing role
• Knowledge of the local area
• Good computer literacy
• Effective time management and organisational skills

We offer an excellent rate of pay for a part-time position, working 3 shifts per week, from 10pm to 7am. An OTE up to £15.50 per hour, including non-contractual tronc (service charge).

Part-time Night Supervisor Benefits

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Holidays in accordance with the statutory minimum
• Opportunities to develop within our Company
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.