Part Time Night Receptionist

IBIS; Bristol; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality group is seeking a part-time front office team member in Bristol. You'll be responsible for guest care from arrival to departure, ensuring quality service and completing audit tasks. Ideal candidates will have strong communication skills and attention to detail. The position offers £13.12 per hour with varied shifts, including weekends. Employees enjoy numerous benefits like discounted hotel stays and meal provisions.

Benefits

Discounted hotel stays

Meal provided whilst on duty

Double Time Bank Holiday Pay

Employee discount

Friends & Family discount

Sick pay

Tips

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to work flexible hours including weekends and holidays.
• Strong communication skills.

Responsibilities

• Care for guests from arrival to departure.
• Respond promptly to customer requests during their stay.
• Complete audit tasks as specified.
• Maintain guest account accuracy and confidentiality.
• Promote hotel facilities to maximize sales.

Skills

Customer service

Attention to detail

Problem-solving

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

• As a part of our front office team you will take care of guests from their arrival through to their departure.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Completing all audit tasks as specified by the Night Auditors checklist.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Benefits

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Discounts with key partners
• 2 free weekend breaks per year in the UK
• Pension (Subject to availability and T&C)
• Meal provided whilst on duty.
• Uniform provided
• Double Time Bank Holiday Pay
• Discounted food
• Employee discount
• Friends & Family discount
• Eye test voucher
• Cycle to work scheme
• Sick pay
• Tips

Employment Details

Job Types: Part-time, Permanent
Part-time hours: 24 - 32 per week
Salary: £13.12 per hour
Work Location: In person

Schedule

• 8 hour shift from 11pm till 7:18 am.
• Weekend and Bank holiday availability

Data Privacy

When you submit an application to Accor UK Economy Hotels Limited, trading as Essendi UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.