Part-Time Lounge Host: Elevate Guest Experience

Swissport; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading airport services company in Liverpool is seeking a Customer Service Agent for their lounge operations. The role involves welcoming guests, ensuring high service standards, and maintaining cleanliness. Ideal candidates will have a background in customer service or hospitality, excellent communication skills, and the ability to work flexibly in shifts. Competitive hourly rate, with various employee benefits, including free meals during shifts and industry-recognized training opportunities.

Benefits

Free parking

Food safety training

Employee Recognition scheme

Free meals during shifts

Uniform provided

Pension scheme

Employee assistance programme

Discounted retail

Discounted access to lounges

Qualifications

• Experience in a hospitality or customer service role is essential.
• Strong communication skills are required for guest interaction.
• Must be detail-oriented and numerically competent.
• Basic knowledge of Microsoft Office is necessary.
• Flexibility to work shifts and follow processes is crucial.

Responsibilities

• Welcome and assist guests with their needs.
• Manage lounge capacity and ensure it runs smoothly.
• Maintain cleanliness and organization within the lounge.
• Prepare and present food and beverages appropriately.

Skills

Background in hospitality or customer services

Excellent communication skills

Good numerical skills

Computer literate

Ability to work as part of a team

Ability to follow processes

Additional languages desirable

Job description

A leading airport services company in Liverpool is seeking a Customer Service Agent for their lounge operations. The role involves welcoming guests, ensuring high service standards, and maintaining cleanliness. Ideal candidates will have a background in customer service or hospitality, excellent communication skills, and the ability to work flexibly in shifts. Competitive hourly rate, with various employee benefits, including free meals during shifts and industry-recognized training opportunities.