Part-Time Lobby Attendant

Daxton Hotel; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Birmingham is seeking a Lobby Attendant to maintain cleanliness and enhance guest experiences. Responsibilities include ensuring the pristine appearance of public areas and assisting guests with inquiries. The ideal candidate will have previous housekeeping experience, strong attention to detail, and excellent customer service skills. Join a supportive team with competitive pay and opportunities for growth.

Benefits

401K with company match up to 2%

Free shift-meal prepared by in-house culinary experts

Qualifications

• Previous housekeeping or janitorial experience preferred; luxury hospitality experience is a plus.
• Strong attention to detail and cleanliness.
• Excellent interpersonal and customer service skills.
• Professional appearance and demeanor.
• Ability to work independently and take initiative.
• Flexible availability, including weekends and holidays.
• Physical ability to stand, walk, bend, and lift up to 30 lbs for extended periods.

Responsibilities

• Ensure cleanliness and orderliness of all public areas.
• Greet guests warmly and assist with inquiries.
• Maintain and replenish supplies in public restrooms.
• Spot-clean floors, windows, furniture, and fixtures.
• Report maintenance issues or safety hazards.
• Collaborate with housekeeping and front desk staff.

Skills

Attention to detail

Interpersonal skills

Customer service

Initiative

Job description

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Department: Housekeeping / Guest Services
Reports To: Director of Hotel Operations

Position Summary:

As a Lobby Attendant at Daxton Hotel, you will play a key role in maintaining the pristine appearance and welcoming atmosphere of our public areas. You are the first impression of our hotel's luxury and service standards. This role requires attention to detail, professionalism, and a passion for creating exceptional guest experiences.

Key Responsibilities:

Ensure cleanliness and orderliness of all public areas including the lobby, entrances, restrooms, hallways, elevators, and lounge areas.

Greet guests warmly and assist with directions, general inquiries, or requests.

Maintain and replenish supplies in public restrooms and lobby (e.g., tissues, soap, air fresheners).

Spot-clean floors, windows, furniture, and fixtures throughout the shift.

Monitor lobby areas to ensure cleanliness standards are met consistently throughout the day.

Report maintenance issues or safety hazards to the appropriate department promptly.

Collaborate with housekeeping and front desk staff to ensure seamless guest service.

Uphold luxury service standards in grooming, communication, and guest interactions.

Follow all hotel policies, procedures, and health & safety regulations.

Qualifications:

Previous housekeeping or janitorial experience preferred; luxury hospitality experience is a plus.

Strong attention to detail and cleanliness.

Excellent interpersonal and customer service skills.

Professional appearance and demeanor.

Ability to work independently and take initiative.

Flexible availability, including weekends and holidays.

Physical ability to stand, walk, bend, and lift up to 30 lbs for extended periods.

Why Join Us:

Work in a prestigious, guest-focused environment.

Be part of a supportive and professional team.

Competitive hourly pay and staff benefits.

Opportunities for growth and cross-training within the hotel.

WHAT’S IN IT FOR YOU

• 401K with company match up to 2%

• Free shift-meal prepared by our in-house culinary experts