Part-Time Housing Services Manager - Client Care Leader

Home Group; Ipswich; On-site; GBP 27,000 - 29,000; Part time

Job summary

A leading housing support organization in Ipswich is looking for a Client Services Manager to lead a team providing vital housing support to customers with mental health conditions. You will guide the team in delivering quality services and coaching support workers. The role offers a competitive salary of £27,338 to £28,890 per annum and benefits including generous annual leave and health cash plans.

Benefits

34 days leave (including bank holidays)

Health cash plan saving £1,140 per annum

Over 800 high-street discounts

Career development opportunities

Support for colleague wellbeing

Qualifications

• Experience leading a team and empowering and developing others.
• Experience delivering support in a housing or care environment.
• Access to a vehicle insured for business purposes.

Responsibilities

• Lead support workers to deliver efficient, quality housing services.
• Coach the team and manage individual and team performance.
• Act as Safeguarding lead, ensuring health and safety checks.
• Promote the service to referring agencies and customers.
• Maintain quality standards evidenced by KPIs and surveys.

Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Action Plans

Issue Resolution

Account Management

Client Relationships

Service Delivery

Client Satisfaction

Client Management

Procedures

Service Level Agreements

New Clients

Job description

A leading housing support organization in Ipswich is looking for a Client Services Manager to lead a team providing vital housing support to customers with mental health conditions. You will guide the team in delivering quality services and coaching support workers. The role offers a competitive salary of £27,338 to £28,890 per annum and benefits including generous annual leave and health cash plans.