Part-Time Housing Management Administrator | Hybrid Role

Orwell Housing; Ipswich; Hybrid; GBP 14,000 - 24,000; Part time

Job summary

A community-focused housing organization in Ipswich is seeking a part-time Housing Management Administrator to support Housing Officers in delivering excellent customer service. Responsibilities include managing calls, entering housing applications, and assisting with legal documentation. Candidates should have experience in administration, a positive attitude, and familiarity with IT systems. The role offers continuous training and a supportive team environment.

Benefits

Ongoing training and development

22 days annual leave (pro rata)

Wellbeing programme

Cashback Health plan

Free parking

Qualifications

• Minimum 6 months experience in administration and customer service.
• Confident with IT systems, especially Microsoft Office.
• Willingness to learn about housing legislation, welfare benefits, and GDPR.

Responsibilities

• Manage calls and deliver customer service.
• Enter housing applications and produce tenancy agreements.
• Support Housing Officers in maximizing rental income.

Skills

Administration and customer service

IT systems (Microsoft Office)

Multitasking and prioritization

Communication skills

Knowledge of housing legislation and welfare benefits

Education

GCSEs in English and Maths (A–C)

QCF Level 2 in Business Administration

Job description

A community-focused housing organization in Ipswich is seeking a part-time Housing Management Administrator to support Housing Officers in delivering excellent customer service. Responsibilities include managing calls, entering housing applications, and assisting with legal documentation. Candidates should have experience in administration, a positive attitude, and familiarity with IT systems. The role offers continuous training and a supportive team environment.