Part Time Housing Duty Worker

YMCA Robin Hood Group; Sutton-in-Ashfield; On-site; GBP 11,000 - 14,000; Part time

Job summary

A charitable housing organization in Sutton-in-Ashfield is seeking a Housing Duty Worker to support residents aged 16-24. The role involves providing assistance and managing emergencies during weekend shifts. Ideal candidates will have compassion and strong communication skills, with a passion for supporting vulnerable young people. Training will be provided as needed.

Qualifications

• Understanding of young people's needs (aged 16–25) especially those with vulnerabilities.
• Ability to respond to emergencies and manage conflicts.
• Willingness to learn skills for social work, youth work, and housing.

Responsibilities

• Provide advice and assistance to residents.
• Manage rent payments and deal with queries.
• Respond to incidents and emergencies effectively.
• Support residents with applications and form filling.

Skills

Communication skills

Crisis management

Conflict resolution

Ability to work autonomously

Compassion

Job description

Job Advert

Are you able to work weekends 23 hours per week and looking for a role where you can make a difference to a young person's life?

As part of our dedicated housing provision for 16-24 year olds based in Sutton in Ashfield, YMCA Robin Hood Group are looking for responsible, trustworthy and compassionate people to join our Support Housing team to oversee the smooth running of our building but also give our residents all the support and care they require. This is your opportunity to be part of this from the very beginning!

Our Housing Duty Workers are at the heart and soul of our housing team; being the first person most of our residents come into contact with; you will be there to support them with anything they need but also oversee the smooth running of the building in general.

You will be share in our belief that everyone should have a fair chance to discover who they are and what they can become.

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift.

With specific interest in supporting young people, you will enjoy variety, love being busy and thrive off never being able to predict exactly what will happen that day!

Responsibilities

• Being there to provide advice and assistance
• Providing keys/replacements where needed.
• Collecting rent payments and dealing with queries or charges relating to rent payments
• Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
• Taking payments
• Providing first aid
• Responding to fire alarms
• Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.
• Crisis Management and incident reporting.
• If needed, undertake facilities/domestic duties to maintain the upkeep of our building.

You will also support applications from prospective residents, helping with form filling in etc as well as signposting other agencies who may be able to help them.

Shift Patterns

Working 23 hours per week across weekend, our shift patterns are:

• Friday - 11pm - 11am
• Saturday - 11pm - 11am

We have our own team of weekday Housing Duty Workers so there is no need for you to work during the week, unless you wanted overtime!

Why Work for Us?

We are looking for someone ideally with experience or interested in gaining experience working in supported housing with vulnerable adults and young people aged 16-24 years old.

However, we are also happy and able to give you the training and development to start your career in Housing.

Qualifications

You will need to have an understanding of the needs of young people (aged 16 – 25) who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

• Work with minimal supervision, use initiative, work alone and work as part of a team
• Respond quickly and effectively to emergencies
• Deal with conflict, manage aggressive behaviour and diffuse situations effectively
• Talk to people of all background and abilities, with excellent communication skills
• Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.