Part-Time Housing Customer Experience Advisor

Golding Homes; Maidstone; On-site; GBP 25,000 - 31,000; Part time

Job summary

A progressive housing organization in Maidstone is seeking a Customer Service Advisor to provide exceptional service across various channels. Responsibilities include addressing customer queries on tenancy and rent. The successful candidate will have experience in social housing and a passion for customer service. This part-time position offers a supportive environment and a pro rata salary of circa £30,939 annually.

Benefits

28 days annual leave (pro rata)

Company pension contribution

Flexible benefits including health cash plan

Onsite gym

Annual wellbeing fund

Qualifications

• Proven track record in delivering customer service.
• Ability to manage customer queries from start to completion.
• Experience in fast-paced environments.

Responsibilities

• Take ownership of customer queries via multiple channels.
• Ensure outstanding customer service from first contact.
• Respond to tenancy and rent queries.

Skills

Experience in Social Housing

Customer Service skills

Communication skills

Attention to detail

Job description

A progressive housing organization in Maidstone is seeking a Customer Service Advisor to provide exceptional service across various channels. Responsibilities include addressing customer queries on tenancy and rent. The successful candidate will have experience in social housing and a passion for customer service. This part-time position offers a supportive environment and a pro rata salary of circa £30,939 annually.