Part Time House Host (receptionist)

Cove; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in Manchester is seeking a Part-time Host to enhance guest experiences. This role involves curating memorable interactions, supporting guests directly, and maintaining safety standards. Ideal candidates will have hospitality experience, tech-savviness, and strong communication skills. Flexibility in work hours and location is emphasized, making it a dynamic role in a supportive environment.

Qualifications

• Hospitality experience is highly desirable.
• Self-sufficient and requiring little direction.
• Comfortable with tech-based resolutions.

Responsibilities

• Curate memorable experiences for guests.
• Support guests through face-to-face interactions.
• Solve problems quickly and efficiently.

Skills

Previous experience within hospitality

Tech savvy

Clear verbal/written communication proficiency

Flexible and adaptable approach

Job description

Job Description And Person Specification

Job title: Part time Host 3 days per week

Purpose: There are no boundaries, in your role as Guest Experience Host, as you will be responsible for providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else.

Responsible to: General Manager

Location and hours: Based at Manchester primarily. We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Our core working hours are 25.5 hours per week.

Responsibilities

• As an ambassador of the brand, you will use your intuition to curate memorable experiences to bring the brand to life during the guest journey, ensuring our guests come back for more.
• Create authentic experiences and sanctuaries for our guests from the moment they arrive until they leave.
• Support and deliver the guest experience through face‑to‑face interactions when guests are not receiving virtual support via our dedicated app, ensuring all guest queries are answered in an efficient and effective way.
• Think quickly on your feet to solve problems, whilst remaining calm.
• Deliver our guest experience by contributing a feeling of simplicity, calm and sanctuary.
• Seek new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.

Operations

• Assist with any deliveries to site ensuring all products are stored out of guests' view safely and securely.
• Be comfortable working at times as part of a team within the property and support functions, as well as taking ownership of your own work.
• Ensure the building is operating within all safety guidelines as directed by the Operations Manager, ensuring the team and guests alike are safe and secure.
• Liaise with maintenance and housekeeping teams to ensure any issues are resolved in a quick and efficient way.
• Step outside of the core role to complete any other operational task, as required by your line manager or wider team.
• Self‑sufficient, requiring little direction and day‑to‑day management.

Qualifications & Experience

• Previous experience within hospitality is highly desirable (hotels, student living, hostels, build-to-rent accommodation, including wider hospitality sectors).
• Self‑sufficient, requiring little direction and day‑to‑day management.
• Tech savvy, who does not shy away from tech‑based resolutions and interaction.
• Clear verbal/written communication proficiency.
• Flexible and adaptable approach with a can‑do attitude.

Our Values

Competencies & Values

The Courage To; Question Evolve Be Human

Be curious and seek out innovation, change and creativity.

Challenge convention, look for better ways to do and be.

Accept accountability and empower those around you.

Feel free to be yourself at work just as much at play.

Accept that perfection doesn’t exist in yourself and others and no‑one has the monopoly on good ideas.

Recognise the humanity in ourselves and others to learn fast, evolve and grow. Business Skills