Part-Time Helpdesk Advisor

Focus Resourcing; Cardiff; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruiting agency is seeking a Part-Time Helpdesk Advisor in Cardiff to provide technical support and assist customers with remote tech issues. Ideal candidates will have prior customer service experience and a solid understanding of IT. The position offers flexible hours, with a pay rate of £12.21 per hour plus holiday pay. Candidates should preferably have access to their own transport due to the location.

Qualifications

• Experience in customer service or contact centers is essential.
• Strong understanding of IT technology is preferred.
• Access to own vehicle due to the job location.

Responsibilities

• Speak with customers to diagnose and rectify faults.
• Keep customers informed of progress.
• Report escalations to the technical team.
• Update internal systems for communication.
• Document customer information.

Skills

Friendly communication style

Strong verbal and written skills

Competent PC user

Good understanding of technology

Ability to build rapport

Job description

Our client is looking for a customer focused Part-Time Helpdesk Advisor to join them on a Temporary basis, with an opportunity to go permanent.

You will be joining a friendly & supportive Helpdesk team to answer customer calls, supporting them with remote tech issues, and working with the technical team to provide excellent technical support.

Someone with strong customer service or contact centre based experience, plus a good understanding of IT would fit well in this team.

Hours: 25 or 30 hours per week (flexible to suit you)

Shifts: Monday to Friday 9am-2pm or 3pm

Hourly Rate: 12.21 plus holiday pay.

Location: Due to location, candidates will preferably have access to their own transport. Free parking on-site.

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to the technical helpdesk team.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Friendly and professional communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill this position quickly, so don't delay and apply today - we'd love to hear from you!