Part-Time GP Receptionist & Care Navigator (Triage)

Manor Brook Medical Centre; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare facility in London is seeking a GP Receptionist/Care Navigator to assist patients with their medical needs and help navigate them to the correct services. The role is patient-facing, with responsibilities including dealing with enquiries via telephone and online. Candidates do not require prior experience, although it is preferred. The vacancy is for 15 hours a week with fixed hours, and there are opportunities for overtime. The ability to communicate well and remain calm under pressure is essential.

Qualifications

• Experience within a GP surgery is preferred but not essential.

Responsibilities

• Assist patients with their medical needs and navigate them to correct services.
• Deal with all patient enquiries via face-to-face, telephone, and online.
• Triage patients to navigate them to the correct service.

Skills

Good interpersonal and communication skills

Ability to stay calm in a demanding environment

Adaptability in an ever-changing domain

Job description

A healthcare facility in London is seeking a GP Receptionist/Care Navigator to assist patients with their medical needs and help navigate them to the correct services. The role is patient-facing, with responsibilities including dealing with enquiries via telephone and online. Candidates do not require prior experience, although it is preferred. The vacancy is for 15 hours a week with fixed hours, and there are opportunities for overtime. The ability to communicate well and remain calm under pressure is essential.