Part time Financial Aid Support and Processing Assistant

Isothermal Community College | Part Time Campus Assistant-Maintenance/Grounds; Sefton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community college is looking for a Financial Aid Support and Processing Assistant to guide students through aid options and assist with applications. The role involves evaluating records and providing service excellence in student support. Ideal candidates will have experience in financial aid and demonstrate clear communication and organizational skills. This position is part-time located in Sefton, England.

Qualifications

• Experience in Financial Aid or Admissions preferred.
• Knowledge of Title IV programs and State financial aid programs preferred.

Responsibilities

• Serve as primary contact for students seeking financial assistance.
• Assist students with completing financial aid applications.
• Evaluate incoming records and request necessary documentation.

Skills

Clear communication skills

Organizational skills

Interpersonal skills

Attention to detail

Proficiency in Microsoft Office

Job description

Part time Financial Aid Support and Processing Assistant

The Financial Aid Support and Processing Assistant serves as a primary point of contact for students and families seeking financial assistance, guiding them through aid options, applications, and the processing of their requests. This role also supports student retention by providing assistance with record processing. Additionally, the position supports Student Affairs in providing student-focused services, processes, initiatives, and events that promote engagement and success.

Responsibilities:

• Follow Financial Aid policies and procedures that comply with institutional, state, and federal guidelines and regulations.
• Provide service excellence and clear explanations when responding to incoming telephone calls, emails, digital communications, mailed correspondence, and in-person interactions related to Financial Aid.
• Assist students with the completion of their financial aid applications and forms, offering counseling for unusual circumstances, and advising on documentation for Professional Judgment or Dependency Override requests.
• Evaluate incoming records and request necessary documentation to complete students’ aid files.
• Explain grant, scholarship, voucher, and additional aid-related application procedures, eligibility requirements, and disbursement procedures to prospective and current students, families, and stakeholders (as applicable).
• Assist the Scholarship Committee in clerical needs associated with the selection of institutional scholarship recipients through the management of applications through Award Spring.
• Assist Financial Aid staff with the Golden LEAF and NC SECU scholarship processes, awarding, and state reporting processes.
• Collect and evaluate incoming records and request necessary verification documentation to complete students’ aid files.
• Assist with reconciliation of state grant funds with the Business Office and the College Foundation portal (CFNC).
• Assist with administration of NC REACH and Education Training Vouchers (Foster Care to Success through North Carolina Reach) on the NCSEAA portal.
• Assist Financial Aid staff with processing state grant awards for disbursement, ensuring accurate awarding, transmittal, reconciliation, and state reporting.
• Assist Financial Aid staff with clerical processes related to state and federal overpayments and post-withdrawal disbursements, coordinating check requests with the Business Office as needed.
• Assist with all student evaluation procedures that are conducted at the end of each semester, such as Satisfactory Academic Progress (SAP), Return to Title IV (R2T4).

Secondary Responsibilities: Support Student Affairs departments as Financial Aid Responsibilities Allow

• Provide student-facing service, assist in processing, and carry out overall support for Student Affairs events and projects, including but not limited to workshops, student communications, and outreach activities.
• Participate in Student Affairs meetings, trainings, and planning sessions to foster effective teamwork and communication across departments.
• Serve as a resource for Student Affairs by responding to emerging needs and supporting new practices that promote student success and well-being.

Skills and Abilities:

• Exhibit a friendly, approachable, and patient disposition in all interactions.
• Provide clear and succinct verbal, written, and interpersonal communication skills.
• Show motivation to work independently and as a team member using sound professional judgment.
• Ability to establish, cultivate, and maintain positive, professional relationships with students, colleagues, and the community.
• Proactively anticipate needs, plan, organize, execute, and function effectively under the time constraints of rapidly changing priorities.
• Consistently complete all tasks/projects with accuracy and keen attention to detail.
• Possess proficiency in operating computers, mobile devices, internet platforms, and college-related software, including Microsoft Office, Colleague, live chat, and applications relevant to the role.
• Commit to creating a campus climate that fosters a sense of belonging for all.
• Uphold service excellence and professionalism standards when handling educational records and confidential or sensitive information (FERPA).

Minimum Qualifications:

• Experience in Financial Aid or Admissions preferred.
• Knowledge of Title IV programs and State financial aid programs preferred.

Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability. Isothermal Community College is an Equal Opportunity Employer Institution.