Part Time Evening Receptionist - Reading

Coppa Club; Reading; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality venue in Reading is seeking a part-time Guest Receptionist to provide excellent service and manage reservations. Responsibilities include greeting guests, assisting with inquiries, and handling administrative tasks. Strong interpersonal skills are essential. This role offers various benefits including food discounts and health support.

Benefits

50% discount on food and soft drinks

Long service rewards including increased holiday

Discounted room rates at our hotels

50% off Private Event Space hires

Health & Wellbeing Support

Mental Health & Legal Guidance

Financial Support & Advice

Access to a wide range of discounts

Access to Enrichment Days & Events

Apprenticeship Programmes tailored to YOU

Responsibilities

• Greet guests warmly upon arrival, check them in/out, and assist with inquiries.
• Handle reservations, cancellations, and modifications accurately.
• Serve as a point of contact for guests, providing information about hotel facilities.
• Perform various administrative duties including answering phone calls and processing payments.
• Resolve guest issues and complaints promptly.
• Maintain a safe and secure environment for guests.
• Provide excellent service and ensure guest satisfaction.

Skills

Strong interpersonal and communication skills

Excellent organisational skills

Ability to thrive in a fast-paced environment

Job description

Working mostly evening shifts with some morning and day time shifts when required. Shift patterns are typically 07:00-15:00, 10:00-18:00 & 14:30-22:30. This is a part time role (around 24 hours per week) over a 7 day period, including bank holidays and festive periods.

Responsibilities

• Guest Reception: Greet guests warmly upon arrival, check them in/out, and assist with any inquiries or requests.
• Reservation Management: Handle reservations, cancellations, and modifications accurately and efficiently.
• Communication: Serve as a point of contact for guests, providing information about hotel facilities, services, and local attractions.
• Administrative Tasks: Perform various administrative duties, including answering phone calls, responding to emails, and processing payments.
• Problem‑Solving: Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction.
• Safety and Security: Maintain a safe and secure environment for guests and colleagues by following hotel procedures and protocols.
• Customer Service: Provide excellent service and ensure guest satisfaction.

Qualifications

• Strong interpersonal and communication skills, both in person and over the phone.
• Excellent organisational skills with the ability to handle multiple tasks efficiently.
• Ability to thrive in a fast‑paced environment and handle various situations with ease.

Benefits

• 50% discount on food and soft drinks across all our brands.
• Long service rewards including increased holiday and access to private healthcare.
• Discounted room rates at our award‑winning hotels.
• 50% off Private Event Space hires.
• Health & Wellbeing Support.
• Mental Health & Legal Guidance.
• Financial Support & Advice.
• Access to a wide range of discounts from well‑known brands.
• Access to our Enrichment Days & Events Calendar.
• Apprenticeship Programmes tailored to YOU.