Part time Enhanced Response Service Support Worker
Cambridgeshire County Council
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Benefits offered by this job
Job summary
Cambridgeshire County Council is recruiting a Part-time Enhanced Response Service (ERS) Support Worker based in Cambourne. You will respond to telecare alerts, assist with personal care and coordinate with multi-agency teams to promote independence and safety for service users.
The role involves shift work including mornings, evenings and weekends, travel across Cambridgeshire, and a commitment to safeguarding. A manual driving licence is required and DBS checks apply.
Qualifications
- Experience in a care environment, preferably Adult social care.
- NVQ Level 2 Care qualification or equivalent, with willingness to progress to Level 3.
- Full driving licence for manual vehicles and ability to travel across Cambridgeshire.
Responsibilities
- Assist with personal care including washing, dressing, toileting, feeding and medication support.
- Respond to telecare alerts and falls, coordinating with Fire, Rescue and Ambulance services.
- Maintain written and electronic care documentation in CCC systems.
- Travel across Cambridgeshire using CCC pool vehicles as part of rota.
Skills
Education
Job description
The following content displays a map of the jobs location - Sackville House, Sackville Way, Great Cambourne
Job Reference Ref/71093/9005
Number of Positions:
1
Contract Type:
Part Time
Permanent
Salary Range:
£26,403 to £28,142 pro rata for part time hours
Working Hours:
18.25
Location:
Closing Date:
23/08/2026
Job Category:
Social Care - Adults
Organisation:
Cambridgeshire County Council
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
The Enhanced Response Service is a fast-paced service providing support to service users who trigger their telecare alarm and also working alongside the ambulance service in responding to non-injured falls.
We work to promote independence and sign post service users to Partnership teams to provide care and support in a person-centred way.
The post will require flexible working. This will include regular morning, evening and weekend shifts, as well as the ability and willingness to travel across the team geographical area.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Our ERS Support Workers assist with the provision of all personal care such as washing, dressing, toileting, catheter care, feeding, meal preparation, medication and others. We respond to falls and telecare alerts to provide reassurance and practical assistance in co-ordination with other services, such as Fire and Rescue and Ambulance.
As part of the team you will apply learning from adult protection, diversity and mental capacity act training, you will be responsible for recognising and reporting any situations, incidents or concerns in line with Council Policy.
You will be required to liaise effectively within the team and with other agencies e.g. assistive technology or health colleagues, to ensure the service is delivered effectively. You will also be required to complete both written and electronic documentation regarding our service user’s care in accordance with CCC policy.
You will need to have previous experience of working within a care environment, preferably within Adult social care and you will have an NVQ Level 2 Care qualification or equivalent and a willingness to work towards Level 3.
You will be able to evidence good standard of general education including basic literacy and numeracy skills and will have good IT skills in order to be able to update electronic data and case records.
The role involves travel across Cambridgeshire, using CCC pool vehicles which are manual drive so you will need to have a full driving licence applicable to manual vehicles.
The post we have available is for 18.25 hours per week, every week on a rota basis - based in Cambourne.
The hours advertised are for a set rota which includes morning, evening and weekend shifts and working every other weekend and we are therefore unable to accommodate specific days of availability. Please see attached shift patterns.
The induction training is covered in your first 4 weeks of employment and will include training days with your Line Manager and shadowing members of the ERS team.
PLEASE NOTE - as this role is part time, it does not meet the salary requirements in order for us to offer sponsorship.
Please use the supporting statement in your application to highlight how your skills and experience meet the Essential criteria outlined in the Job Description attached to this vacancy.
This is a rolling campaign, and we will review applications daily. Candidates will be progressed shortly after they apply, and the opportunity will be filled as soon as we identify a suitable candidate. So please don't hesitate, we want to speak to you now!
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't match every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you is disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Cambridgeshire County Council 1.47K subscribers
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't match every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you is disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
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