Part-Time Customer Team Leader — Lead & Delight Guests

Co-op Group; Windsor; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Windsor is looking for a Customer Team Leader to join the team. In this part-time role, you'll provide excellent customer service while coaching and supervising team members. Your responsibilities will include managing store operations, supporting your store manager, and engaging with the community. This position offers competitive pay and a range of benefits like generous holiday allowance and discounts on products.

Benefits

36 days holiday

10% pension contribution

30% product discount

Virtual healthcare services

Paid training

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading the team and working on the shop floor.
• Desire to learn, grow and develop leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train team members, fostering an inclusive culture.
• Ensure the store remains safe and fully operational.
• Manage stock accuracy and customer experience.
• Deputize for the store manager when needed.
• Support the introduction of new products and services.
• Engage with the local community and implement community plans.

Skills

People skills

Organizational skills

Problem-solving skills

Flexibility

Job description

A leading retail cooperative in Windsor is looking for a Customer Team Leader to join the team. In this part-time role, you'll provide excellent customer service while coaching and supervising team members. Your responsibilities will include managing store operations, supporting your store manager, and engaging with the community. This position offers competitive pay and a range of benefits like generous holiday allowance and discounts on products.