Part-Time Customer Support Specialist – Helpdesk & Admin

Fisher German; Nuneaton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer support service provider in Nuneaton is looking for a part-time Customer Support Representative. The role involves handling customer queries via phone, email, and webchat while ensuring high levels of satisfaction. Candidates should have 1-3 years of experience in a similar role, excellent communication skills, and proficiency with helpdesk tools like Zendesk. Competitive salary and a friendly working environment are offered.

Benefits

Competitive salary

Pension scheme

Employee benefits platform

Free parking

Qualifications

• 1 to 3 years’ experience in a customer support role.
• Experience with helpdesk software, especially Zendesk.
• Strong communication and empathy skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or webchat.
• Troubleshoot customer issues and escalate complicated requests.
• Perform daily administrative tasks as needed.

Skills

Customer Support

Communication skills

Problem-solving

MS Office proficiency

Tools

Zendesk

Job description

A customer support service provider in Nuneaton is looking for a part-time Customer Support Representative. The role involves handling customer queries via phone, email, and webchat while ensuring high levels of satisfaction. Candidates should have 1-3 years of experience in a similar role, excellent communication skills, and proficiency with helpdesk tools like Zendesk. Competitive salary and a friendly working environment are offered.