Part time Customer Service Advisor- 20 -25 hours

Office Angels; Hook; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a part-time Customer Service Advisor in Hook, UK. You will provide exceptional sales support, maintain customer relationships, and manage the CRM database. Ideal candidates should possess strong communication skills and experience with Microsoft Office, Sage, and ACT. The role offers flexible hours and promises a supportive working environment.

Benefits

Flexible Hours

Career Growth

Supportive Environment

Impactful Work

Qualifications

• Excellent telephone manner and strong communication abilities.
• Proactive approach with effective task organisation.
• Experience using relevant software/database applications.

Responsibilities

• Receive and process sales inquiries and quotations.
• Develop and maintain strong customer relationships.
• Update and manage the CRM database.

Skills

Communication Skills

Initiative & Organisation

Technical Proficiency

Work Ethic

Team Player

Tools

Microsoft Office Suite

Sage

ACT

Job description

About the Role

Part‑time Customer Service Advisor at HOOK. 20‑25 hrs per week. Permanent.

What You'll Do

• Sales Support: Receive and process sales inquiries and quotations with precision and efficiency.
• Customer Relations: Develop and maintain strong relationships with customers, ensuring loyalty and repeat business through exceptional service.
• CRM Management: Maintain and update the CRM database, capturing important sales and technical data to support decision‑making.
• Collaboration: Work closely with the Sales Office Manager and Directors to suggest and implement procedures aimed at enhancing customer satisfaction and sales performance.
• Product Knowledge: Develop a deep understanding of our products to deliver authoritative technical support to customers and internal teams.
• Interdepartmental Support: Foster relationships with other departments, such as accounts and warehouse, to ensure seamless operations.

What We're Looking For

• Communication Skills: Excellent telephone manner and strong communication abilities to effectively connect with customers.
• Initiative & Organisation: A proactive approach with the ability to organise tasks effectively.
• Technical Proficiency: Experience using Microsoft Office Suite, Sage, and ACT or similar databases.
• Work Ethic: A conscientious approach to work, with attention to detail in all tasks.
• Team Player: The capability to work collaboratively within a team to achieve common goals.

Why Join Us?

• Flexible Hours: Enjoy a part‑time schedule that allows for work‑life balance.
• Career Growth: Opportunities for professional development and skill enhancement.
• Supportive Environment: Join a friendly team that values collaboration and innovation.
• Impactful Work: Contribute to a vital industry and help customers achieve their goals with our products.

How to Apply

Ready to take the next step? Send your CV and a cover letter detailing your relevant experience and why you would be a great fit for this position. We can't wait to meet you!

Equal Opportunities

Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.