Part time Customer Service Advisor

Adecco; Watford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a part-time Customer Service Advisor in Stevenage. The ideal candidate should have experience in customer service and be able to communicate effectively. Responsibilities include complaint handling, overseeing order processing, and coordinating with warehouse deliveries. This role may require occasional travel and overtime. Join a dynamic team focused on delivering exceptional service.

Qualifications

• Experience in customer service is required.
• Great communicator with problem-solving skills.
• Familiarity with reporting data.

Responsibilities

• General customer service and complaint handling.
• Handle customer and client queries.
• Oversee order processing, returns, and stock issues.
• Coordinate with warehouse on deliveries.
• Generate reports and analyze trends.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Familiar with Freshdesk

Data reporting and analysis

Job description

Customer Service Advisor – Part Time (Music & Merch Fulfilment), Stevenage

About the Role

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced, creative environment? Join our dynamic fulfilment team, where we ship music and merchandise directly to fans around the world!

What You'll Be Doing

• General customer service and complaint handling
• Handle customer & client queries
• Oversee order processing, returns & stock issues
• Coordinate with warehouse on deliveries
• Generate reports & analyse trends
• Jump into packing during busy times (team spirit!)

Who You Are

• Experienced in customer service
• Great communicator with a problem-solving mindset
• Familiar with platforms like Freshdesk
• Comfortable with data reporting & analysis
• Deadline-driven and detail-oriented

Job Details

• Location: Stevenage (new office coming 2026!)
• Occasional travel to other sites (expenses covered)
• Overtime may be required occasionally

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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