Part Time Customer Service Advisor

EE Limited; Sunderland; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider is seeking a part-time Customer Service Advisor in Sunderland. You'll support customers with broadband-related queries while enjoying a flexible working environment designed to accommodate personal commitments. Ideal candidates are naturally helpful and eager to learn, with a supportive team culture and competitive starting salary. The role offers you opportunities for personal career development and includes attractive perks such as health care access and discounts on products.

Benefits

Online GP access

Paid carer's leave

Family leave benefits

Massive discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience needed; must be naturally helpful and calm.
• Ability to handle customer inquiries related to broadband technologies.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with broadband tech-related queries via phone.
• Provide support for both simple and complex issues.
• Train and adapt to the service environment.

Skills

Problem solving

Customer support

Relationship building

Technical understanding

Job description

Part Time Customer Service Advisor

Location: Sunderland, Tyne And Wear

Posted by: EE | Posted: Thursday, 18 December 2025

Where

Location: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Part time: 20 or 25 hours per week

Salary: £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses

Hourly rate: £12.82 per hour rising to £13.12 per hour at 8 months in role

Start date: February 2026

Set Shift Pattern

Mon Tues Wed Thur Fri Sat Sun

20 hours per week: 15:45-21:00, 15:45-21:00, 15:45-21:00, OFF, 15:45-21:00, OFF, OFF

25 hours per week: 12:30-21:00, 12:30-21:00, 12:30-21:00, OFF, 12:30-21:00, OFF, OFF

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in EE Gosforth. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple Router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Location

Location: Sunderland, Tyne And Wear, UK

Industry: Customer Services

Rate: 13,379.73

Company: EE

Contact: Click apply

Reference: JS20279_54358-714AFB01EBF3664BDB0FEBE6B0F96C3D

Posted Date: 12/18/2025 5:03:20 PM