Part Time Customer Service Advisor

Golding Homes; Maidstone; On-site; GBP 25,000 - 31,000; Part time

Job summary

A progressive housing organization in Maidstone is seeking a Customer Service Advisor to provide exceptional service across various channels. Responsibilities include addressing customer queries on tenancy and rent. The successful candidate will have experience in social housing and a passion for customer service. This part-time position offers a supportive environment and a pro rata salary of circa £30,939 annually.

Benefits

28 days annual leave (pro rata)

Company pension contribution

Flexible benefits including health cash plan

Onsite gym

Annual wellbeing fund

Qualifications

• Proven track record in delivering customer service.
• Ability to manage customer queries from start to completion.
• Experience in fast-paced environments.

Responsibilities

• Take ownership of customer queries via multiple channels.
• Ensure outstanding customer service from first contact.
• Respond to tenancy and rent queries.

Skills

Experience in Social Housing

Customer Service skills

Communication skills

Attention to detail

Job description

Background

Its a great time to join Golding as we are an efficient local visible and listening organisation providing sustainable homes and communities. We have established track record for building quality homes and investing in our local communities.

What you'll be doing

As a Customer Service Advisor you will be delivering an excellent customer experience; taking ownership of customer queries at first point of contact via a multi‑channel contact stream including calls, email, post, web chat and social media.

Our top priority is to ensure that our customers receive an outstanding customer service from Golding Homes and our Customer Services Team are the first point of contact for most incoming enquiries ranging from tenancy and rent queries, moving in and out of a home and other ad‑hoc support.

More about you. What can you bring

We are looking for an individual who has experience working in Social Housing and Customer Service. You will be passionate about providing outstanding customer service and will ensure you deal customer queries through to the end solution. You will have excellent communication and influencing skills as well as a strong attention to detail.

We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

When and where you'll be doing it

You will enjoy a 18 hour working week and earn an annual salary of circa £30,939 pro rata.

Working Hours: Monday, Tuesday and Friday 08:00 - 14:00.

This role will be based in our head office in central Maidstone which is a new modern and bright space that inspires creativity and innovation; a central workspace to collaborate and come together with the rest of our fantastic customer service team.

What will you get in return

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary designed to support you throughout your working life here.

• 28 days annual leave per year (plus bank holidays) pro rata
• Company pension contribution and life assurance
• Flexible benefits including health cash plan, additional holiday purchase cycle, scheme to work, onsite gym, retail discounts and more.
• An annual wellbeing fund

A DBS is required for this role.

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

Closing Date: Wednesday 03 December at midnight. We will be sifting applications throughout and reserve the right to close applications early.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.

Equality, Diversity and Inclusion

We are committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy vibrant and inclusive organisation which encourages everyone to be themselves at work.

No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you'll get all the opportunities, support and respect you’d expect from Golding Homes. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.