Part-time Customer Service Advisor

Michael Page (UK); Chester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Part-time Customer Service Advisor in Chester. This 6-month temporary role involves responding to customer inquiries, supporting them with queries, and resolving complaints. Ideal candidates have previous customer service experience, strong communication skills, and can commit to 25 hours a week. Flexibility and a detail-oriented mindset are key. Competitive hourly pay and professional development opportunities are offered.

Benefits

Competitive hourly pay

Weekly pay

Flexibility in scheduling

Professional development opportunities

Qualifications

• Previous experience in customer service, ideally in a call centre.
• Strong verbal and written communication skills.
• Ability to handle inquiries positively and professionally.
• Good organizational and multitasking abilities.
• Detail-oriented with a focus on accuracy.
• Proficient in standard office software and customer management systems.
• Problem-solving skills and a proactive approach.
• Commitment to a 25 hour week across 5 days.

Responsibilities

• Responding promptly to customer inquiries via various channels.
• Supporting customers with their queries and providing assistance.
• Resolving customer complaints professionally.
• Taking customer payments.
• Booking repair visits for customers.
• Maintaining detailed records of customer interactions and transactions.

Skills

Customer service experience

Communication skills

Organizational abilities

Multitasking

Detail-oriented mindset

Proficiency in office software

Problem-solving skills

Job description

About Our Client

The employer is a medium-sized organisation within the life science industry, dedicated to providing quality products and services. They are committed to delivering excellence and maintaining strong relationships with their clients and customers.

Job Description

• 6 month temporary role
• Part-time role (25 hours a week, 5 days on-site)
• Responding promptly to customer inquiries via phone, email, or other communication channels.
• Supporting customers with their queries and providing support.
• Resolving customer complaints with professionalism and a focus on customer satisfaction.
• Taking customer payments.
• Booking repairs visits for customers.
• Maintaining detailed and accurate records of customer interactions and transactions.

The Successful Applicant

A successful Part-time Customer Service Advisor should have:

• Previous experience in customer service, ideally within a call centre environment.
• Strong verbal and written communication skills.
• The ability to handle customer inquiries with a positive and professional attitude.
• Good organisational and multitasking abilities.
• A detail-oriented mindset with a focus on accuracy.
• Proficiency in using standard office software and customer management systems.
• Problem-solving skills and a proactive approach to addressing customer needs.
• Can commit to a 25 hour week across 5 days.

What's on Offer

• Competitive hourly pay & weekly pay.
• Temporary part-time position offering flexibility.
• Chance to develop customer service skills in a professional environment.

If you are an enthusiastic individual looking to take on a rewarding role as a Part-time Customer Service Advisor, we encourage you to apply today!