Part Time Customer Service Advisor

Spire Healthcare Ltd; Brentwood; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Brentwood is seeking a part-time Customer Service Advisor to join their Private Patient Team. This role involves responding to patient enquiries, providing information on procedures, and handling patient records. The ideal candidate should have strong customer service skills and the ability to multitask. A competitive salary and comprehensive benefits are included, such as annual leave and private medical insurance.

Benefits

35 days annual leave inclusive of bank holidays

Employer and employee contributory pension

'Spire for you' reward platform

Private medical insurance

Life assurance

Qualifications

• Experience in a customer service or reception-style role, handling high volumes of enquiries.
• Strong numeracy skills with the ability to calculate procedure costs.
• Knowledge of the private healthcare sector is desirable but not essential.

Responsibilities

• Respond to patient enquiries by phone and email in a professional, friendly manner.
• Provide quotations for procedures.
• Explain next steps and book consultations, tests, or procedures.
• Accurately handle patient details and maintain records in our CRM and SAP systems.
• Liaise with internal teams to ensure patients receive the right information quickly and efficiently.

Skills

Customer service experience

Communication skills

Organizational skills

Numeracy skills

Professional telephone manner

Ability to multitask

Job description

Part Time Customer Service Advisor | Private Patient Team | Competitive Salary with Excellent Benefits | Part Time - 15 hours per week | Permanent | Brentwood

Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple exciting opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Part Time basis to cover Monday to Friday 4pm-7pm (plus occasional Saturdays as required).

This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that's fast-paced, rewarding, and people-focused.

What you’ll be doing

As part of the Private Patient Team, you'll be the first point of contact for patients looking to fund their own treatment. You'll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way.

Day to day you will :

• Respond to patient enquiries by phone and email in a professional, friendly manner
• Provide quotations for procedures
• Explain next steps and book consultations, tests, or procedures
• Accurately handle patient details and maintain records in our CRM and SAP systems
• Liaise with internal teams to ensure patients receive the right information quickly and efficiently

What we’re looking for

• Experience in a customer service or reception-style role, handling high volumes of enquiries
• Excellent communication and organisational skills
• Strong numeracy skills with the ability to calculate procedure costs
• A professional, calm telephone manner
• Ability to multitask, prioritise, and work accurately under pressure
• Knowledge of the private healthcare sector is desirable but not essential

Working Hours

15 hours per week to cover 4pm - 7pm Monday to Friday, there may be the occasional Saturday morning when required.

Contract Type

Permanent, Part time

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to :

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.