Part-Time Concierge Security Officer | Customer‑Focused Evenings

Corps Security; Manchester; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Sick pay

License renewals

Family leave pay

Cycle to work

Staff discounts

Digital GP

Pension

Death in service

Recruitment bonus

Lead scheme

Employee assistance programme

Job summary

Corps Security in Manchester is seeking a friendly, customer service focused Concierge Security Officer to ensure a safe and comfortable environment for Client staff in an executive intimate workspace. You will undertake a crucial role for the business by ensuring consistent service delivery on site in a professional manner, handling incidents in a professional and organised manner whilst always adhering to escalation procedures.

You will work 20hrs per week, Mon-Fri 1700-2100.

Qualifications

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• Confidence and ability to establish and maintain good working relationships at all levels.
• Ability to work to deadlines, multitasking and working under pressure.
• Excellent IT skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve a standard DBS and vetting to BS7858 Standards

Responsibilities

• High standards of performance, professionalism, and customer service at all times.
• Full compliance with operational instructions (e.g. alarm responses, building access, Production) and external regulations.
• Reporting/Escalating issues following Chain of Command.
• Produce clear, logical, and well-written operational reports to required timeframes.
• To be fully conversant with site systems and procedures.
• Support Corps Security and site management teams in identifying and implementing service improvements.
• To build relationships with internal and external guests to enhance the security provision.
• To have a deep understanding of all changes in building occupiers, set up and productions; and to ensure information is passed both upwards and cascaded downwards.
• Maintaining safety and security through the operation of the integrated security systems.
• Liaise with supervisors and both Corps Security and management with regards to building maintenance and H&S issues.
• Liaise with external authorities including the police.
• Ensure all policies and procedures are followed.
• Providing immediate response in the event of any minor/major incidents, ranging from responding to medical incidents, fire alarm activation/evacuations and crisis response.

Skills

Communication skills

SIA Front-Line License

Relationship building

Multitasking under pressure

MS Excel / IT skills

BS7858 DBS Vetting

Tools

MS Excel

Job description

Corps Security in Manchester is seeking a friendly, customer service focused Concierge Security Officer to ensure a safe and comfortable environment for Client staff in an executive intimate workspace. You will undertake a crucial role for the business by ensuring consistent service delivery on site in a professional manner, handling incidents in a professional and organised manner whilst always adhering to escalation procedures.

You will work 20hrs per week, Mon-Fri 1700-2100.