Part Time Client Care Associate - Veterinary

Linnaeus; Swindon; On-site; GBP 16,000 - 20,000; Part time

Job summary

A veterinary clinic is seeking a Client Care Advisor in Swindon to provide exceptional service to clients and their pets. This part-time role involves greeting clients, managing appointments, and ensuring a welcoming environment. Candidates should possess good communication skills and maintain professionalism. The position offers benefits like holiday pay, career progression, and wellness programs.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Recruitment referral reward scheme

Wellness program

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Qualifications

• Enthusiastic and friendly demeanor.
• Ability to remain calm, courteous, and professional.
• Good communication skills.

Responsibilities

• Greet owners and their animals on arrival to the clinic.
• Answer the telephone promptly and professionally.
• Arrange appointments.
• Perform clerical duties related to animal patient care and treatment.
• Maintain a welcoming environment throughout the clinic.
• Promote services and products.
• Coordinate smooth client and pet flow within the practice.
• Process payments.
• Complete miscellaneous administration tasks.

Job description

Job Title: Client Care Advisor

Location: Eastcott, Bath Road

Job Type: Permanent, part-time

Salary: £25,646.40 pro‑rate to £19,234.80 per annum

Hours: 30 hours, Monday - Friday 08:15 – 14:00 and 14:00 – 19:15

We are looking for an enthusiastic and friendly individual to join our reception team to provide an excellent service to our clients and visitors. Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times.

This role will be primarily based at our Bath Road site; however, there may be a requirement to be based at referral sites.

Roles and responsibilities:

• Greet owners and their animals on arrival to the clinic
• Answer the telephone promptly and professionally
• Arrange appointments
• Clerical duties related to animal patient care and treatment
• Maintain a welcoming environment throughout the clinic by carrying out cleaning duties and updating displays
• Promote services and products
• Co‑ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing
• Processing payments
• Miscellaneous administration tasks (i.e. filing, banking, online registrations, liaising with external companies)

Benefits:

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary sacrifice scheme
• Employer contribution pension scheme
• Recruitment referral reward scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About us

We are a veterinary clinic and referral multi‑disciplinary practice that offers the highest care services for small animals. With our primary care and 24‑hour emergency services, we care for pets from all over the south as well as animals in our local community. We believe excellence is at the heart of both clinical standards and customer service to make sure our patients have the best quality care.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.