Part Time Call Centre Representative

Elliott Recruitment Solutions; Redditch; On-site; GBP 15,000 - 25,000; Part time

Job summary

A recruitment firm is seeking a Part Time Call Centre Representative in Redditch. The successful candidate will handle inbound and outbound calls to generate appointments and build relationships with customers. Required skills include strong communication, sales experience, and a focus on customer service. Benefits include part-time weekday hours, performance-based incentives, and five weeks of annual leave. This is a great opportunity to grow in a supportive environment.

Benefits

Performance-based incentives

Training and development provided

Five weeks annual leave plus bank holidays

Qualifications

• Experience in a call centre or sales environment is desirable.
• Strong communication and ability to build rapport.

Responsibilities

• Handle inbound and outbound calls to generate qualified appointments.
• Follow up on leads from various sources.
• Maximise appointment conversion rates through effective communication.
• Log information into CRM accurately.
• Meet and exceed Key Performance Indicators (KPIs).

Skills

Strong communication and sales skills

Ability to identify customer needs

Previous experience in a call centre or sales

Competent in using CRM systems

Excellent customer service focus

Job description

Part Time Call Centre Representative

Redditch

NMW + Bonus

(£25k OTE for 25 hours per week)

Monday to Friday 9.30am - 2.30pm

We're looking for a confident, motivated, and customer‑focused Part Time Call Centre Representative to join our client's team on a permanent basis. In this role, you'll play a crucial part in generating high‑quality appointments for Sales Advisers and building strong relationships with both prospective and existing customers.

What You'll Do:

• Handle inbound and outbound calls to generate qualified appointments.
• Follow up on leads from various sources including online enquiries, coupon responses, and our lead database.
• Maximise appointment conversion rates through effective communication and persuasive techniques.
• Accurately log information into our CRM and ensure brochures and materials are sent promptly.
• Meet and exceed Key Performance Indicators (KPIs) set by the Call Centre Manager.

What We're Looking For:

Skills & Experience

• Strong communication and sales skills with the ability to build rapport quickly.
• Ability to identify customer needs and handle objections confidently.
• Previous experience in a call centre or sales environment is desirable.
• Competent in using CRM systems and accurate data entry.
• Excellent customer service focus.

Personal Attributes

• Self‑motivated with a positive attitude and a drive to exceed targets.
• Friendly and professional telephone manner.
• A quick learner with a willingness to continuously improve and grow.
• Reliable, punctual, and presentable.

Why Join Us?

• Part time hours, weekdays 9.30am to 2.30pm
• Supportive team environment
• Performance‑based incentives
• Training and development provided
• Basic salary of £15k with expected earnings around £25k.
• Five weeks annual leave plus bank holidays and your birthday off.

Apply Now!

If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.