Part time Call Centre Advisor

Anglian Home Improvements; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement company in the UK is seeking a part-time Call Centre Advisor. The role involves engaging with prospective customers, guiding them through product ranges, and securing appointments for the sales team. Ideal candidates will have strong communication skills and be self-motivated. The position offers a competitive salary, performance-related bonuses, and various employee benefits including holiday time and wellness incentives.

Benefits

Competitive salary

Performance related bonus

31 days holiday

Well-being benefits

Discounted gym memberships

Paid time off to volunteer

Qualifications

• Strong communication skills
• Ability to follow direction
• Focused and target-driven

Responsibilities

• Calling prospective customers at their request
• Listening to customer needs and guiding them
• Securing appointments for the sales team
• Meeting targets through product knowledge

Skills

Great verbal communication skills

Skills in telesales

Skills in retail

Skills in estate agency

Basic IT skills

Ability to work in a team

Self motivated

Job description

We’re looking for people to work part time or weekends who can have great conversations over the phone and on-line. Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed.

This isn’t cold calling; these are all conversations with current or interested parties, and your role as a Call Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

RESPONSIBILITIES

• Calling prospective customers at their request or speaking with them on-line
• Listen to what our customers want and walk them through our product ranges
• Securing an appointment for our sales team to meet our customer and complete the sale
• Meeting set targets through your product knowledge and excellent customer service

REQUIREMENTS

• Great verbal communication skills
• Skills in telesales, retail, estate agency or customer service desirable
• Basic IT skills
• Ability to work in a team and follow direction
• Being self motivated

REWARDS

• Competitive salary and performance related bonus
• 31 days holiday, increasing to 33 days after 2 year’s service (pro rata)
• Well-being benefits such as your birthday off annually, discounted gym memberships, cycle to work scheme and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together†we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.