Part-time Business Support Officer

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 14,000 - 19,000; Part time

Job summary

Birmingham City Council is recruiting a part-time Business Support Officer to support the SENAR Central Business Support Team (21 hours per week). This role delivers essential administrative support to ensure EHCP processes are accurate and timely, handling a busy mailbox and coordinating with families, schools, and professionals.

The successful candidate will be highly organised with excellent administrative and customer service skills, able to manage competing demands and work both

Qualifications

• A highly organised and detail-oriented individual with excellent administrative and customer service skills.
• Confident managing a busy and varied workload, able to prioritise competing demands and communicate with a wide range of stakeholders.
• Positive, flexible approach with strong IT skills and the ability to work independently or in a team.
• Committed to providing a high-quality support service that helps improve outcomes for children and young people with SEND.

Responsibilities

• Manage a busy shared mailbox and maintain accurate records.
• Process documentation and respond to enquiries from families, schools, colleagues and external professionals.
• Support timely delivery of EHCP processes and meet statutory deadlines.
• Deliver high-quality administrative support and excellent customer service.

Skills

Organisational skills

Customer service

Administrative skills

IT skills

Teamwork

Job description

Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a part-time Business Support Officer to support their SENAR team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city’s residents with a number of services to ensure stability within citizens’ daily lives.

Your new role

Birmingham City Council is looking for a highly organised and motivated Business Support Officer to join our SENAR (Special Educational Needs Assessment and Review) Central Business Support Team on a part-time basis (21 hours per week).

This is an excellent opportunity to play a vital role in supporting children and young people with special educational needs and disabilities across Birmingham. Working within a busy and supportive team, you will provide high-quality administrative support to help ensure Education, Health and Care Plan (EHCP) processes are delivered accurately and within statutory timescales.

As a Business Support Officer within the SENAR Central Business Support Team, you will provide essential administrative support to ensure the smooth delivery of Education, Health and Care Plan (EHCP) processes for children and young people across Birmingham. The role involves managing a busy shared mailbox, maintaining accurate records, processing documentation, and responding to enquiries from families, schools, colleagues and external professionals. Working in a fast-paced environment, you will help the team meet statutory deadlines, deliver excellent customer service, and ensure administrative processes are completed efficiently and accurately.

What you’ll need to succeed

We are looking for a highly organised and detail-oriented individual with excellent administrative and customer service skills. You will be confident managing a busy and varied workload, able to prioritise competing demands, and comfortable communicating with a wide range of stakeholders including families, schools, colleagues and external professionals. A positive, flexible approach, strong IT skills, and the ability to work effectively both independently and as part of a team are essential. Most importantly, you will be committed to providing a high-quality support service that helps improve outcomes for children and young people with special educational needs and disabilities.

What you’ll get in return

You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.