Part-Time Branch Customer Experience Advisor

Santander USA; Dumfries; On-site; GBP 60,000 - 80,000; Part time

Job summary

A financial services company is seeking a Customer Experience Advisor for their Dumfries Branch. This role involves being the welcoming face for customers, assisting with transactions and queries, and providing outstanding service. You will need to be flexible in undertaking varied tasks and thrive in a supportive, busy branch environment. The position is part-time, offering 24.5 hours per week across multiple days and comes with competitive benefits, including a starting salary of £24,000 plus a cash allowance.

Benefits

25 days holiday plus bank holidays

Healthcare benefits at discounted rates

Pension contributions

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions to customer problems.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Job description

A financial services company is seeking a Customer Experience Advisor for their Dumfries Branch. This role involves being the welcoming face for customers, assisting with transactions and queries, and providing outstanding service. You will need to be flexible in undertaking varied tasks and thrive in a supportive, busy branch environment. The position is part-time, offering 24.5 hours per week across multiple days and comes with competitive benefits, including a starting salary of £24,000 plus a cash allowance.