Parking Services & Customer Support Specialist

Carrington West; Scotland; On-site; GBP 21,000 - 25,000; Full time

Job summary

Carrington West is seeking a Customer Services & Business Support Officer – Parking in Edinburgh. You will handle a high volume of enquiries, guide the public on parking permits and services, and process applications with accurate record-keeping.

The role focuses on delivering clear, professional responses within public-sector standards, with support during the Parking Management Programme rollout. Strong communication and organisational skills are essential.

Qualifications

• Experience in customer service or administrative roles.
• Experience communicating with the public.
• Confidence handling complaints and sensitive inquiries.
• Strong written and verbal communication.
• Ability to manage a busy workload with priorities.

Responsibilities

• Responding to telephone, email and written enquiries from the public.
• Providing information and guidance on parking permits and services.
• Processing permit applications and maintaining records.
• Investigating and responding to customer complaints.
• Managing a high volume of enquiries with service standards.
• Liaising with internal teams across parking, roads and customer service.
• Supporting responses to Freedom of Information requests.
• Updating internal systems and case-management records.
• Producing correspondence and administrative documents.
• Identifying recurring issues and escalating complex cases.
• Providing general business and administrative support.

Skills

Customer service

Administrative support

Communication skills

Record-keeping

IT skills

Tools

Microsoft Office

CRM systems

Job description

Carrington West is seeking a Customer Services & Business Support Officer – Parking in Edinburgh. You will handle a high volume of enquiries, guide the public on parking permits and services, and process applications with accurate record-keeping.

The role focuses on delivering clear, professional responses within public-sector standards, with support during the Parking Management Programme rollout. Strong communication and organisational skills are essential.