Parking Dept And Complaints Officer

i-Jobs; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Parking Dept and Complaints Officer in Greater London. The role involves timely service delivery for the Parking team, evaluating complaints and appeals, and handling various correspondence. Candidates should have at least a year of parking services experience and knowledge of relevant legislation. This position offers a competitive rate of £19.94 per hour and is full-time, Monday to Friday.

Qualifications

• At least 1 year of parking services back office experience.
• Knowledge of parking legislation, including CPR 75.

Responsibilities

• Deliver timely and effective services for the Parking and Network Management team.
• Produce high-quality work consistently.
• Evaluate evidence in cases of complaints or appeals.

Skills

Parking services back office experience

Knowledge of parking legislation

Complaint handling

Job description

Parking Dept and Complaints Officer

Location: 160 Tooley Street, Southwark, SE1 2QH

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 19.94 per hour

Job Ref: OR15481

Job Responsibilities

• Deliver timely and effective services for the Parking and Network Management team and the council.
• Produce high-quality work consistently.
• Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage.
• Reconcile and monitor parking income and performance of Enforcement Agents.
• Respond to Statements of Truth (SOT) and N244 forms.
• Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO.
• Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Person Specifications

Must Have

• At least 1 year of parking services back office experience.
• Knowledge of parking legislation, including CPR 75.

Nice to Have

• Experience in handling complaints.

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