Parking Coordinator

Government Recruitment Service; Lyndhurst; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national government agency is seeking a Parking Coordinator to manage parking operations and ensure effective administration. Responsibilities include responding to customer queries, coordinating with contractors, and handling financial administration. The ideal candidate will possess strong office management skills and have experience in customer service. This position is located in Lyndhurst, offering opportunities to work in a team dedicated to managing the nation's forests.

Qualifications

• Experience in customer service and office management.
• Ability to manage financial tasks such as invoicing.
• Strong communication skills for liaising with contractors.

Responsibilities

• Coordinate and support parking operations.
• Respond to customer queries and complaints.
• Liaise with external contractors for equipment servicing.

Skills

Office management

Customer service

Financial administration

Project assistance

Job description

What you’ll do…

Forestry England is part of the Forestry Commission. We look after more land and more trees than any other organisation in the country. We provide hundreds of car parks, maintain thousands of miles of trails, plant millions of trees, look after wildlife, manage vegetation, and restore heathlands and rivers. We have to raise most of the money needed for this work ourselves, with less than 20% of our income coming from core government funding. Paid‑for parking applies at a number of our forests. The money raised from our car parks supports the vital work we do.

The Parking Coordinator will coordinate and support the delivery of parking operations, ensuring a smooth visitor experience, effective administration, compliance with the Habitats Regulations, and the delivery of high‑quality customer service within the New Forest Parking Team. Please see the job description below for more information and details about what we need from you.

Where you’ll work…

We are Forestry England. We are the country’s largest land manager, caring for the nation’s forests for people, nature and the economy. The foundation of our organisation is our world‑class sustainable management of the nation’s forests. Our South England Forest District team is made up of around 170 people with a diverse range of roles – from foresters and wildlife rangers to civil engineers, ecologists to marketing professionals. We all contribute towards the management of 46,000 hectares of public forest estate that stretch from Sussex to Dorset, and from Berkshire to the Isle of Wight. Nearly all of our forests are within either a National Park or Area of Outstanding Natural Beauty. Much of this forest is of high national importance for nature conservation and wildlife, and of international importance for biodiversity. South England Forest District is therefore responsible for land that includes Special Areas of Conservation (for habitats), Special Protection Areas (for birds) and Ramsar sites (for wetlands). We also provide public access and recreation in our forests, with nearly 50 million visits every year to South England Forest District.

Key responsibilities & accountabilities

The role will involve a wide range of office management functions including administration, customer service, contractor liaison, and responsibility for ensuring that everything in this business unit runs smoothly and to deadlines.

Customer & Public Support

• Respond to customer queries and complaints, liaising with our communications and recreation teams, ensuring timely and professional resolution.
• Support parking enforcement processes in line with our National Parking Services and our parking enforcement provider guidelines.
• Maintain the ‘Approved Parking Register’ (Green List).
• Communicate with specific user groups to share updates, resolve issues, and maintain positive relationships.
• Work with the Membership Team on parking‑related issues.
• Support the Customer Relations Team using the Customer Relationship Management (CRM) system Connections.

Operations & Equipment Management

• Liaise with external contractors and suppliers to arrange servicing or repairs of parking equipment.
• Ensure parking‑related policies, procedures, and guidance documents are up to date and published on relevant channels.
• Work closely with the South District team, while ensuring alignment and continuity with the National Parking Team’s approach.

Financial Administration

• Raise purchase orders and process invoices.
• Undertake monthly financial reconciliations and banking tasks.

Reporting & Data Management

• Collate and distribute parking information and business intelligence reports.
• Gather data and information to support analysis and decision‑making.

Project Support

• Provide project assistance during the roll out of car park charging.
• Support operational planning to accommodate significant increases in stakeholder and customer interactions as car park charging is introduced.

Administrative Support (as needed)

• Manage diaries and organise meetings.
• Attend and minute meetings.
• Ensure regular reports are prepared and submitted on time.