Parking Administration Officer

Dover District Council; Dover; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government council in Dover is seeking a Parking Administration Officer to ensure accurate parking administration and support operational teams. The role involves maintaining records, checking notices, and supporting financial processes. Ideal candidates will have excellent communication skills and some experience in parking administration. A friendly and supportive work environment is offered along with various employee benefits.

Benefits

Benenden Healthcare Membership

Local government pension scheme

Generous annual leave

Discount scheme at local leisure centre

On-site parking

Cycle2Work scheme

Salary Sacrifice Car Scheme

Responsibilities

• Deliver administrative assistance to departmental managers and colleagues.
• Maintain accurate records and ensure timely communication across teams.
• Check Penalty Charge Notices for correctness before processing.
• Decide whether to pursue unpaid notices based on organisational impact.
• Record income from RingGo and ensure accurate reconciliation.
• Process invoices and liaise with Finance for payment confirmation.
• Maintain accurate financial records in 3Sixty and Permit Smarti systems.
• Answer incoming appeals in line with current legislation.
• Help administer the PermitSmarti function and check eligibility.
• Support Finance by processing instalment payments and bailiff income.
• Triagem incoming disabled bay applications and highlight discrepancies.
• Maintain records and perform other reasonable duties as required.

Skills

Excellent communication and customer service skills

Ability to remain calm and professional in challenging situations

Good level of IT skills (Microsoft/Excel)

Previous experience in parking admin

Job description

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role and Responsibilities

We are looking for a Parking Administration Officer to ensure that parking administration is undertaken accurately and effectively in line with current legislation and that, where relevant, non-payment of charges are pursued appropriately.

In addition to this, provide support to the operational parking team activity.

As a Parking Administration Officer, you will be responsible for:

• Delivering administrative assistance to departmental managers, colleagues, and other departments as required.
• Maintaining accurate records and ensure timely communication across teams.
• Responsible for checking Penalty Charge Notices are correct before they process to the next stage, to avoid Penalty Charge Notices being sent to DVLA. This would have a financial impact on the service.
• Responsible for deciding whether to pursue unpaid notices, any decisions have an organisational impact on a financial level.
• Recording income from RingGo and waybills; ensure accurate reconciliation.
• Processing invoices (e.g., English Heritage) and liaise with Finance for payment confirmation.
• Maintaining accurate financial records in 3Sixty and Permit Smarti systems.
• Answering incoming appeals, in line with current legislation.
• Answering incoming departmental emails, and/or pass them to responsible person.
• Helping administer the PermitSmarti function within the department; checking customer’s eligibility and approving their applications daily.
• Supporting Finance by processing instalment payments, bailiff income, ad hoc permit payments, and Adelante transactions.
• Triaging incoming disabled bay applications, emailing/writing to applicants requesting further information. Highlighting any discrepancies in information to Parking Operations Assistant.
• Maintaining records.
• Any other reasonable duties that may be required from time to time.

Who Are We Looking For

We are looking for someone who has:

• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Good level of IT skills (Microsoft/Excel).
• Previous experience in parking admin would be an advantage.

What Can We Offer

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

• Benenden Healthcare Membership and access to an Employee Assistance Programme.
• An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
• A generous annual leave provision.
• A discount scheme including reduced membership rates at the local leisure centre.
• On-site parking.
• Cycle2Work scheme (eligibility criteria applies)
• Generous Salary Sacrifice Car Scheme (eligibility criteria applies)

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like to have an informal discussion with the recruiting manager, please contact Sue Young, Parking Support Manager at [e-mail]

Interviews to be held on 1 December 2025.

Please note this advert will close once sufficient applications have been received which may be before the closing date.

For an alternative format, or to apply using a different method, please contact us.