Parent Outreach Worker

Gateshead Council; Gateshead; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Pension Scheme

Generous Annual Leave

Flexible Working Hours

Learning & Development

Health & Wellbeing Support

Cycle to Work Scheme

Electric & Hybrid Car Scheme

Exclusive Discounts & Salary Sacrifice

Job summary

Gateshead Council is seeking a Parent Outreach Worker to engage with parents and carers, provide practical parenting support, and signpost families to local services within the Best Start Family Hubs. The role involves collaboration with health, education and community partners to deliver coordinated support across Gateshead.

You will build trusted relationships, develop volunteering opportunities, and contribute to shaping services that meet local needs while recording activity in MIS and

Qualifications

• NVQ/BTEC Level 3 in Children's Care, Health and Social Care or related discipline.
• Knowledge of Best Start Family Hubs and safeguarding procedures.
• Experience planning, delivering and evaluating activities for children and families.
• Ability to build relationships with parents, carers, families and multi‑agency partners.
• Experience managing workload, working independently and in multi‑agency teams.
• Ability to record work accurately and generate evidence using MIS.

Responsibilities

• Engage with parents and carers to build positive, trusting relationships and help families access the support they need.
• Signpost families to local groups and services to encourage community connections and supportive networks.
• Provide parenting advice and practical support that builds confidence, skills and resilience.
• Offer volunteering, training and adult learning opportunities for parents and community members.
• Consult with families to influence Best Start Family Hubs and shape services that meet local needs.
• Work in partnership with health, education and community agencies to support and strengthen the Family Hub offer.
• Use and maintain management information systems to record activity and monitor progress.
• Participate in staff development, training, supervision and appraisal activities.
• Undertake any other duties appropriate to the grade of the post.

Education

NVQ/BTEC Level 3

Tools

Management Information Systems

Job description

Our vision is that all children and families, regardless of their background, are at the heart of everything we do - ensuring all children can thrive and meet their full potential. Our plans for 2026 reflect this vision and ambition! We will have an even greater focus on embedding trauma informed approaches, and inclusive practice, across all of our services as we believe that this delivers the best outcomes for children and young people. We are committed to continuing to develop services which are integrated and joined up through our family hubs and that we maintain our focus on supporting the most vulnerable children on the edge of care to support them to remain safely living within their family networks. Giving children the best start by supporting the adults who care for them. Gateshead's Best Start Family Hubs provide a welcoming, inclusive space for families across the borough, supporting children from conception to age two and continuing support up to age 19-or 25 for young people with SEND. The service delivers activities, short breaks, and community-based support that help children and families thrive, while working closely with health, education, social care and community partners to offer coordinated, accessible support for all families. Making a real difference through encouragement, support and partnership. We are recruiting for Parent Outreach Workers What you'll get to do:

• Engage with parents and carers to build positive, trusting relationships and help families access the support they need.
• Signpost families to local groups and services to encourage community connections and supportive networks.
• Provide parenting advice and practical support that builds confidence, skills and resilience.
• Offer opportunities for parents, carers and community members to develop through volunteering, training and adult learning.
• Consult with families to influence Best Start Family Hubs and shape services that meet local needs.
• Work in partnership with health, education and community agencies to support and strengthen the Family Hub offer.
• Use and maintain management information systems to record activity and monitor progress accurately.
• Participate in staff development, training, supervision and appraisal activities.
• Undertake any other duties appropriate to the grade of the post.
• NVQ/BTEC Level 3 qualification (or equivalent) in Children's Care, Health and Social Care, Education or a related discipline.
• Knowledge of Best Start Family Hubs, safeguarding thresholds and procedures, child development, school readiness and the Early Years Foundation Stage Framework (EYFS).
• Experience of planning, delivering and evaluating activities for children and families, including supporting vulnerable families with complex needs.
• Ability to build effective relationships with parents, carers, families, colleagues and multi‑agency partners.
• Experience managing your own workload, working independently and as part of a multi‑agency team.
• Ability to record work accurately and generate evidence of impact, using a range of management information and IT systems.
• Understanding of local and regional services, networks and issues affecting families with young children.

If successful you will have to apply for an enhanced Disclosure.

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match. We're delighted that you're interested in working with us. You'd be joining us at a very exciting time. We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you'd be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we're confident that it isn't just the salary that attracts our staff.

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience salary
• Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).