Parcel Hold & Operations Specialist

DPD Group UK; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading logistics company in the UK is seeking a reliable Goods on Hold Operative. In this full-time position, you will manage the held parcel process, ensuring timely deliveries and resolving customer queries. Ideal candidates have previous experience in fast-paced administrative settings, possess excellent communication skills, and strong attention to detail. The role offers several benefits including enhanced parental packages and discounted shopping options. Join us and develop your career with opportunities for advancement.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health kiosks

Discounted shopping

Milestone Days off

Free eye tests

Qualifications

• Proven and demonstrable experience in a fast-paced administrative role.
• High level of accuracy, self-motivation and organisation.
• Strong communication skills for customer interaction.
• Excellent administration skills using Microsoft Office.
• Outstanding attention to detail, including security awareness.

Responsibilities

• Manage the held parcel process to meet deadlines.
• Ensure visibility of parcels and resolve customer queries.
• Administer mis-routes and mislabeled parcels.
• Collaborate with management to prevent fraudulent consignments.

Skills

Proven experience in a fast-paced administrative role

Strong communication skills

Excellent administration skills

Attention to detail

Tools

Microsoft Office

Job description

A leading logistics company in the UK is seeking a reliable Goods on Hold Operative. In this full-time position, you will manage the held parcel process, ensuring timely deliveries and resolving customer queries. Ideal candidates have previous experience in fast-paced administrative settings, possess excellent communication skills, and strong attention to detail. The role offers several benefits including enhanced parental packages and discounted shopping options. Join us and develop your career with opportunities for advancement.