Paralegal – Personal Injury (Guildford)

Fletchers Solicitors; Guildford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

Generous holiday allowance

Pension with salary sacrifice

Life Assurance

Medicash dental/medical cover

Company sick pay

Enhanced parental leave

Flexible working

Job summary

Fletchers Group is seeking a proactive administrator to support the Personal Injury department. You will assist with the progression of client matters, meet deadlines, draft documents, and maintain case records while delivering a high standard of client service.

The role includes generating potential new work, attending networking events, and providing general departmental administration. A strong customer focus and IT competency are essential.

Qualifications

• Up to date legal knowledge.
• Awareness of the entire range of services that the firm can offer.
• Effective communication skills - verbal and written.
• Ability to effectively deal with clients and provide a high level of service.
• Ability and willingness to assist with networking and marketing.
• Be logical, organised and thorough.
• Knowledge of and competency in Information Technology.

Responsibilities

• Completing Personal Injury law matters.
• Generating potential new work and assisting others in so doing.
• Attend professional networking functions, business clubs, and client events, corporate hospitality, etc.
• To assist with departmental administration.
• To assist with other general administrative duties as required.
• Draft legal documents from instructions taken by qualified team members.
• To maintain databases as required.
• To review and note interim quarterly reports.
• Responds promptly to clients (as required) and colleagues.
• Ensures a speedy turnaround of work.
• Contributes pro-actively to departmental matters.

Skills

Legal knowledge

Client service

Communication skills

Networking & marketing

Organised & thorough

IT literacy

Team support

Job description

Salary: £24,479 per annum

Please note: Applications will be collected during the advertising period, with shortlisting and interviews commencing after the closing date.

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Personal Injury department.

Purpose of Role:

To provide effective support to the legal team within Moore Barlow part of Fletchers Solicitors, assisting with the progression of client matters in a timely and efficient manner whilst delivering a high standard of client service. The successful candidate will support the team with the day-to-day management of Personal Injury cases, ensuring that work is completed accurately, deadlines are met, and matters are progressed in accordance with relevant procedures and client requirements.

In return Fletchers offers:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Main Responsibilities for the role:

Accountable for:

• Completing Personal Injury law matters
• Generating potential new work and assisting others in so doing
• Attend professional networking functions, business clubs, and client events, corporate hospitality, etc
• To assist with departmental administration
• To assist with other general administrative duties as required
• Draft legal documents from instructions taken by qualified team members
• To maintain databases as required
• To review and note interim quarterly reports
• Responds promptly to clients (as required) and colleagues
• Ensures a speedy turnaround of work
• Contributes pro-actively to departmental matters

Experience

• Up to date legal knowledge
• Awareness of the entire range of services that the firm can offer
• Effective communication skills - verbal and written
• Ability to effectively deal with clients and provide a high level of service
• Ability and willingness to assist with networking and marketing
• Be logical, organised and thorough
• Knowledge of and competency in Information Technology

Performance Indicators

• Continuous improvement in skills and knowledge.
• Meets fee income target.
• Fully time records.
• Receives excellent technical reviews.
• Issues a client survey on the closure of each matter.
• No justifiable complaints. Praise and compliments from clients.
• Responds swiftly to client enquiries.
• Keeps clients informed.
• Ensures that fees are agreed in advance.
• Brings in clients to the firm.
• Actively supports the department’s marketing activity.
• Attends networking events on a regular basis.
• Cross refers clients to other departments whenever possible.
• Acts as an ambassador for the firm, recommends people to join us, encourages contacts to become new clients.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.